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Rating Summary

3.1

30 reviews

5
87%
4
93%
3
100%
2
93%
1
87%

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Reviews for DON DON DONKI Bukit Panjang Plaza

Ian Sim

Ian Sim

5

Service was prompt! The pasta portion was decent, and the staff were very friendly. The atmosphere was quite nice as well. There were nice seats to just chill and enjoy the ambient noise.

Ling Kai Zhu

Ling Kai Zhu

1

Utterly bad service from this cashier in the photo attached (with golden hair). We wanted to make payment via the self-service kiosk and asked him to assist. He ignored us at first, so we forwent the self-service kiosk to make payment at the main cashier station. He then proceeded to shout at us, saying, “你们为什么不在这付钱了?你们现在不学永远不会,” and then threw his staff card onto the station. We were stunned by his behaviour towards us, as it was totally unacceptable and super rude. Please review this employee and his behaviour. If this could happen to us, it may happen to anyone else.

Hong Wei Qiang

Hong Wei Qiang

5

It's my usual place to eat, and I'm greeted by friendly staff.

Boon Boon

Boon Boon

1

The Neapolitan pasta tasted like it came straight out of their butt. It tasted like ketchup with sugar. The broccoli was so wet it made water look dry. The only thing that saved it was the pork katsu. The price was so expensive, $22 for 2 people. At that price, you should just go to the hawker street next door. Not nice.

Sim Joe

Sim Joe

1

Update: Extremely salty potato salad and Chuka Kurage. Sashimi is not as fresh compared to the Jurong outlet. December 2024 It's not even renovated and open yet! How did all the reviews come about? Wasted my time... Zzzzzzzz

Joon

Joon

5

This outlet is smaller than Jurong's, but offers a good and decent choice of food. Visited on Christmas, it was bustling with people. Aisles are quite crammed if you are holding a basket. The salmon sashimi and fried food were fresh and quickly replenished, even on Christmas. Counter staff are helpful. Looking forward to more fruitful visits.

Si Li

Si Li

1

I want to make a complaint that the lady staff who grills asks for membership, but there is an older male staff who only does cashiering and never asks any customers if they have a membership. When I remembered, he told me payment was already done and he could not scan the membership. Please kindly retrain and remind all your staff.

Maxwell Wang

Maxwell Wang

4

Overall happy with my patronage to this shop. The customer service rendered can be improved, as the cashiers can be quite rude.

Tommy Fong

Tommy Fong

4

A friendly review of Don Don Donki, Bukit Panjang Plaza (opened December 20, 2024) If you’re a fan of Japanese products and love a good bargain, Don Don Donki at Bukit Panjang Plaza is worth checking out! Although this outlet is smaller compared to the sprawling Don Don Donki at Jem, it still offers an impressive variety of items that can satisfy both casual shoppers and dedicated Donki fans. One of the highlights of this store is the frequent promotions. From discounted snacks and ready-to-eat meals to beauty products and household goods, there’s almost always something on offer. It’s easy to walk in for “just one thing” and walk out with a basket full of treasures you didn’t know you needed! While the store layout is more compact, the space is well-utilized. You can still find the familiar Japanese snacks, drinks, instant noodles, beauty items, kitchen gadgets, and even fresh produce that Don Don Donki is known for. The shelves are packed but well-stocked, and the lively atmosphere makes browsing a fun experience. Overall, I’m happy with my visits to this store. I always manage to find something interesting or on promotion, and it’s a convenient option for those living in the area who don’t want to travel all the way to the larger outlets. That said, there’s definitely room for improvement when it comes to customer service. On several occasions, I’ve found the cashiers to be curt or even borderline rude. While I understand they’re often busy and working under pressure, a little more warmth and attentiveness at the checkout would go a long way in making the shopping experience even better. In short, Don Don Donki at Bukit Panjang Plaza is a great spot for affordable Japanese treats and essentials, especially if you’re in the neighbourhood. With a bit of attention to improving customer service, it has the potential to be an even more enjoyable destination. I’ll certainly continue to shop here and look forward to seeing how they improve over time!

Chong Hao

Chong Hao

5

Many items at this outlet are on promotion. It is smaller than the Don Don Donki at Jem, but there are still a lot of items available. 麻雀虽小,五脏俱全. This is the MOW Matcha ice cream at $1 per stick. Wow! The cashiers here are very friendly and supportive. Kudos to the team!