It was **our** first time to the clinic, and I am very happy with how Dr. Tan explained everything in detail, which answered my queries even before I had a chance to lay out the questions I had in mind.
Hui Ling Chua
1
Honestly, I was very disappointed with the medical advice provided. The doctor couldn’t give a conclusive diagnosis when he saw my 6-month-old baby (she had rashes on her face, but they were not dry nor peeling), and he subsequently gave her steroid cream. As a first-time mom (FTM), I followed the instructions and applied the cream as stated. However, I wasn’t told that it should be paired with moisturizer (which he didn’t dispense). A number of my colleagues later told me the pediatrician (PD) should have informed me of this earlier, since it was a steroid cream. My baby ended up having full-fledged red, peeling, and dry rashes on her skin. And now they’re on her entire body, not just her face. I will seriously boycott this clinic.
Wei Yi Tan
5
I have been bringing my son to Dr Tan since he was a young toddler. Dr Tan is patient and takes his time to explain to us worried parents. Five stars.
Ganesh Tangamanni
5
Here's an edited version:
"Amazing experience with Dr. Tan and the services at the clinic! My kid's diagnosis was performed with utmost professionalism by everyone at the clinic. Highly recommended."
Darren Ling
5
Dr. Tan is so very kind and gentle with our baby and explained to us very patiently. I live in Bukit Batok but I don’t mind the travel if this is the kind of medical treatment that we can expect.
Wendy Goh
3
The staff were generally nice, and the doctor explained things in detail. However, the waiting time was very long. I arrived at the clinic around 10:20 AM and only saw the doctor around 11:30 AM, despite being told there were only four people before me. After seeing the doctor, the staff informed me that a review was needed. I asked how long it would take, and the staff told me it would be quite fast. I waited almost 30 minutes (with my son screaming and crying as he was hungry and tired), but it was still not our turn for the review. In addition, the staff were not very helpful. Everyone could hear my son screaming non-stop, and I asked twice how much longer it would take, but they just said the doctor hadn't called yet. I had to ask the staff to cancel because my son fell asleep.
Total time spent: 2 hours, Cost: $338
Hannie
1
I am deeply disappointed with the experience at this PD clinic. My child was diagnosed with a pulled muscle after a very brief and superficial assessment. The doctor only examined his leg while he was seated, without requesting a more thorough physical check such as lying down for a proper hip or joint assessment.
Despite my child's persistent high fever for four consecutive days, there was no suggestion for further investigations like a blood test or imaging to rule out other causes. This lack of comprehensive evaluation led to a wrong diagnosis and a critical delay in proper treatment.
As a result, my child’s condition worsened significantly, with the inflammation spreading and eventually developing into a serious bone infection. This could have been prevented with a more careful and responsible approach at the initial consultation.
I hope this feedback serves as a reminder of the importance of thorough clinical assessments and timely investigations, especially when it concerns young children who may not always express their pain accurately.
Estelle
5
Dr Tan is a dedicated doctor who genuinely cares for his patients. He is thorough and doesn't rush through consultations. I'm happy to have found him as our pediatrician.
Jenna Hannah
5
We had a very positive experience with Dr. Tan recently. Although my son had to be sent to the hospital, Dr. Tan was quick to assess the situation and promptly wrote a referral letter, which helped speed up the process. What touched us most was that he personally called the next day to check on my son — something that truly shows how much he cares for his patients beyond the clinic visit. Thank you, Dr. Tan, for your professionalism and compassion!
Timothy Heng Tan
5
It was our first visit, and though the wait was very long, I could totally understand why! Dr. Tan is very detailed in his explanation, and he also took time to listen to my child's condition despite it being way past his opening hours (there were still 2 more patients behind us). Right after a swab test, instead of hastily reviewing it with us, he patiently went through the available options with us again. The nurses there are equally patient despite having a long day and working overtime (it was already 5:30 PM, and the 2 patients were still around). I am definitely impressed with such amazing standards!