The fish and chip was incredibly small, barely covering three spoonfuls. Just look at the picture. The staff were inefficient in serving and their customer service was lacking when providing feedback. It was impossible to get a response.
Edit: 25 Aug
It took about 1 month for them to send me a voucher to claim another fish and chip from their outlet.
Guess what, the fish and chip voucher cannot be claimed with any existing promotion.
I am not sure if this is how service recovery is done. Additionally, I asked what was the expected portion that I should receive for each serving which they did not answer. I guess they just want to quickly shoo you away with a voucher that can only be used on its own.
Eugene Kee
2
The place feels small and crowded. Furnitures quite old and needs to renovate. Food are expensive. They even have a promotion but actually not really a promotion price. They just added their current meal bundle price just to look like a ($58) promotion. I walk out the restaurant not satisfied with what I paid. We ordered Ultra and Mega burger. The Ultra burger looks small in actual compared to their posters and in this photo. Don't be fooled by it.
Anikaz Travel
4
Good food and great selections of ice cream. A lot of vegetarian options. They have an array of impossible burgers to choose from!
The pizza was delicious and had an incredible tangy sauce.
The mozzarella sticks were delicious too! The sweet potato fries were incredibly crisp.
The banana split was sweet and decadent with different flavours of icecream.
anitta zannat
1
It was so bad. The chicken baked rice doesn’t even have any salt and it was so watery. What a waste of money! Very shameful to the chefs and managers working there .
The fish and chips didn’t even do any justice, with so little amount of fries.
Andrew Ng
3
Terrible, bring such food out and when the guy wearing tie saw it, still did nothing until i need to raise to another person on why is it so burnt!
Waste time, and last serving basically leave the place hungry!
Update : they did service recovery, waived off some coke drinks and service charge.
Abraham Lee
3
I think the brand has really failed to evolve with the times but nonetheless still brings back a nice touch of nostalgia with food that still tastes great! The placement of the tables seem very cluttered and squeezy, often causing a bottleneck between their own staff and customers. Waiting time was also unacceptable, taking about 30-40 mins for our mains… I guess the saving grace was the baked rice and the ice cream. Nothing to mention about the service, pretty standard and could use a little energy/ tinge of politeness.
S
1
Ordered two fish and chips via Foodpanda and was thoroughly surprised when we got our food. The quality of food has dropped significantly since we last had it - fish isn’t the same as we had last time, it’s too soft and overly flaky and literally falls apart when we pick it up with a fork, it doesn’t have the same firm yet tender texture we had last time. Next, no tartar sauce was given, despite it being emphasised on the menu description. The last straw was when we were given dried up, mouldy lemons for the fish. Thankfully I scrutinised before even squeezing it onto the fish if not it would have been a huge food safety breach, and there could be possible serious medical consequences had we ingested it. All these, for $39, for two sets of fish and chips, no less. Terrible experience. 😞
Yeow Regarding
5
Today the foods is very nice to eat and tasty! Yum! Hot and fresh. Staffs are very kindly and severe very fast.
mark Lim
4
Standard western food fare where I used to think the fries are fantastic. Okay these days.
Staff are still as friendly as ever with inclusive staff in this branch as well.
Food wise a lot of fried stuff and Spaghetti which appeals to the kids.
Serving is big. Coleslaw doesn’t seem to be popular at all with everyone. I ended eating 3 out of 4 bowls. Last bowl still on table.
New menu of UFO burgers which is Novel and interesting but they probably should warn customers that it takes 30’mins for the UFO to arrive. Maybe something wrong with kitchen on the day of our visit as a double cheese beef burger also took almost 25 mins.
Located in BPP, popular halal option
Francis Oh
3
Need some renovation. Their cakes dun provide plastic 🔪 ?? Seriously... No disposable plates also...