Reviews for Thai Makan by Thai Dynasty - Bukit Panjang Plaza
Allister Wee
1
Sweetest Tom Yum I ever had in my life, which isn't good by any means. Not sure why or how the Tom Yum is even that sweet. Wouldn't recommend.
Kai Heng Sim
1
Chicken was not cooked thoroughly (it had a raw taste). Staff insisted that it was the marinade and that it was fully cooked.
Dylon Lee
1
My husband and I ordered 1 green curry and 1 pandan chicken to take away today at Bukit Panjang Plaza. After waiting for 30 minutes, and with an upcoming appointment, I went to check on the status of our order. A young boy, who appeared inexperienced, asked a lady in the kitchen, who seemed to be on her break and leisurely drinking her ice kopi, if the pandan chicken was ready. She informed him that 4 pieces of pandan chicken were not ready. The young boy also mentioned that the green curry was ready and being packed. I was told to wait a little longer.
However, after 45 minutes, the young boy at the cashier called me to inform me that the pandan chicken was sold out. This was incredibly frustrating, as at no point during the ordering process, nor after I inquired, was I informed that the pandan chicken was sold out. The lack of communication was extremely disappointing.
A lady, who seemed to be Thai, then came out of the kitchen and confirmed that the pandan chicken was indeed sold out. She sounded unapologetic and stated that she hadn't received the order inside. She also mentioned that the green curry could still be prepared. This response was unprofessional, and at that point, my husband and I were both quite upset with the lack of courtesy and communication.
When we requested a refund, the lady instructed the young boy to handle it later. She then told us to wait again and walked into the kitchen, despite the stall not being busy and having no other customers, leaving the boy to deal with the situation alone. It was clear that he was unsure of how to proceed with the refund process. I felt sympathy for him, as he seemed inexperienced and was left to manage an unpleasant situation on his own.
This incident has completely turned us off from your restaurant. We have been loyal customers for a long time, enjoying both your food and service, but the quality and professionalism have clearly declined. After this experience, we have no intention of returning.
Kim Bee Yi Shi
2
The service is terrible, particularly the guy at the counter. I ordered something, but he billed me for and gave me something else. Please check your order.
Today, I bought three takeaway items and carried them away. Unfortunately, I found no fork or spoon included.
The service was very slipshod. I asked for green curry and rice, but I got green curry fried rice. I didn't want to waste my time there, so I walked away.
Bella_the_Chio
1
Ordered the seafood Tomyum soup and it was way too SWEET. 1/5 stars, sorry.
Carl Gan
5
Delicious Thai food, good presentation. Order the Tom Yum Mama Noodle to share for two people. It is like the famous one in Bangkok, with lots of seafood and noodles. Spicy level is just right.
Vera Tan
2
I used to really love their basil chicken. It was one of my go-to dishes. Sadly, I revisited today and was quite disappointed. The plate was noticeably hot, which made it clear it had been microwaved rather than freshly cooked. The meat was also overly salty, which wasn’t how I remembered it. It’s really sad to see the quality being compromised, possibly in an effort to speed up service. Hope they bring back the quality that made the food worth coming back for.
Jannu Lee
2
A 40-minute wait, despite no one else in line. The pad thai was pricey, "wet," and greasy, made with tofu cubes instead of taukwa. It did not taste authentic!
Geraldine Ching
1
Food was disappointing. Ordered pandan chicken, only to unwrap a small piece of overcooked, hard, and dry chicken meat that was not edible. Tom yum chicken soup flavour was okay, but the chicken used was stale and had a strong frozen chicken taste. Will never buy any food from this outlet again.
Ryle
3
The staff member had his back facing the counter, so I had to call out to him before he noticed I wanted to order. Besides that, the chicken tom yum was all right, with tender pieces of thigh meat. I just wish the soup was piping hot.