The pineapple tarts are different from the previous ones, which we enjoyed so much. The one we bought this year was very disappointing, as the outer pastry seemed to break easily and the pineapple inside was not as good as the previous one.
Gris
1
Visited this outlet earlier. The supervisor (Chinese lady) had a very bad attitude, showed totally no customer service, and gave a mocking and disgusted look when I asked for the banana cake in the fridge instead of the one she took from outside. I asked her if the cake was baked today, and she unfriendlily said, "Yes." Super turned off by her attitude, I changed my mind and decided not to buy the cake.
Jayson
5
Great service; it's been there for years for a reason.
My Own Secret Corner
5
Nicely displayed food items, quick service, and delicious products!
Tia
2
Staff needs better customer conversation training. I asked if I could get a whole cake cut, but the only response was 'no, we cannot.' Wouldn't it be sensible to explain why?
Even if it's a reason like 'the cake might melt faster.' But no, they just say 'no.' Period. 'Busy' was definitely not the reason, as I was the only walk-in customer.
They’re more interested in chit-chatting.
Zane Ong
1
Service standard is low. When buying a birthday cake, the staff was impatient, rushed through without much explanation, and chased me to see if I was done choosing. They gave courtesy to senior customers, explaining things patiently, letting them pay first, and allowing them to cut queue. Am I, as part of the working population, supposed to deserve curt service? This attitude is puzzling and condescending.
Subpar standards and high prices. When paying a premium, the service needs to match.
Jun Teh
1
The staff was very arrogant. I was buying a piece of pandan Swiss cheese roll and was asked to wait. Then they changed their mind and said they don't sell just one piece unless I buy more. Speechless. What kind of customer service is that? I've been buying from Bengawan Solo for decades, and every transaction involved more than six pieces. So stuck up. I won't be buying from them anymore.
By the way, I bought some items from them yesterday. The pandan chiffon was $1.9 per slice, and it was so small and overpriced. It's time for a regular customer to stop buying from these profiteers.
Wan Siew Hong
5
Black Forest Cake 500g $33.80 - Such a good price and good quality. Photo shows the cross section. One of the best Black Forest Cakes I have eaten.
Harry Choo
2
I bought a Pandan Swiss Roll and requested it to be cut into pieces. The staff handing it over did not assist, but the cashier overheard and helped with the cutting. A Swiss roll I bought from a next-door cake shop was only $5 per box and was cut nicely. This shop's Swiss roll costs 2.5 times more, and the staff didn't even bother to help cut it when requested. Finally, I had thought the Swiss roll would be worth the price, but I was disappointed with the value paid.
Ed Jin Bo Tay
5
I took away a couple of simple, old-school cake slices today from this outlet: a Marble and a Chocolate Cake slice. Both were very good and reasonably priced. The service here was very friendly.