Boon Lay Gems

This is the worst gold shopping experience I ever had. Left feeling horrible! This sale assistant insisted on using NETs when I mentioned that capitastar linked card should be using mastercard. He didn’t listen and went ahead against my warning and cost me to lose my capitastar points. The sale assistants beside him also tried to remind him. Mind you I spend $4k at this place. No apologies whatsoever. This irks me the most. I told them to give me something worth the points I lost and he gave me a pot. Honestly, better than nothing but the service is so bad that I will never ever step in the store.

Was there on 12th Nov in the afternoon and received super distasteful service. The SA who was serving us was a man in white and wearing a black watch. We were looking at gold bangles for bridal purposes and showed the SA 2 specific designs from SK. It is fine if they don’t have the designs and recommend us something else but he felt the need to make sarcastic comments “Oh are these designs from pawnshop? or maxicash? These designs are outdated already.” in a belittling way. Mind you, these designs are trendy designs from SK which the company is not capable of doing. In fact, the bangles he showed us were dowdy and things from the 90s era. Please see attached first 5 photos of their unfashionable designs and the last 2 photos of the ones from SK and you guys can be the judge as to which company is the out-dated one. The gold price is not exactly cheap either, the designs are distasteful, and with such turn-off service, please do not patronise them. We ended up taking our business to Boon Lay Goldsmith at Boon Lay itself. They have trendy designs and super nice SA. Everyone is friendly and give the right recommendations. Gold price per gram is good as well. Do not waste your time at Boon Lay Gems.

Bad experience with staffs. Carry a wide variety of items but prices are higher compared to many shops I visited. Be prepared to pay premium price here.

Profiteering shop selling gold at 17% higher than other gold merchants! Don't patronise this shop please if you value your hard earned money ❎👎😡 Today at 10 Jan 2024, they sell 24K gold at $110 per gram but look at silver bullion at Millennia Walk, a gold dealer and they are selling it at about $91.3 per gram and it's a limited edition lunar dragon gold bar too! So for example for one troy ounce of gold, the difference is +$554.15! Don't be cheated by their high prices! Avoid!! ✋

I went to the shop and saw a pair of earrings. The staff told me it's Ayoka pearl. I clarified with the staffs and they confirmed it's Ayoka pearl. Then I went to a shop selling pearls months later and I was told the pearl earring I bought at boon lay gems is actually pearlwater pearls. I compared both Ayoka pearls, and freshwater pearls and the pearls they sold to me. So I call the shop asking for explainations, they mentioned it's Ayoka pearl on the receipt, then Ayoka pearl that they sold to me. Well, I have given them opportunity to explain themself. They ask me to bring my receipt and earrings. What's the purpose of they insist what they sell is Ayoka pearl instead of freshwater pearl. Ayoka pearl has a pinkish reflection on the pearl and freshwater pearl doesn't. GET AT UR OWN RISK . I will NEVER STEP MY FOOT in this shop.

Worst gold sellers in the market. They sell gold not at the current market rate but at a 20% markup and have exorbitant making charges for the simplest of designs. Please avoid going here at all costs. They are stealing money!

2nd visit but having the terrible service served by 秋玲. Would not recommend for your purchase when you reading my review. Staff only concern on big deal, rush off to the next customer without giving me my item after the complete payment.

Unhelpful service, pushy for sales. Staff have not concluded our purchase (after payment, havent packed our items) and started serving other customer. Served by 秋玲. Worse and worse experience here..

Unhelpful service, pushy for sales. Staff have not concluded our purchase (after payment, haven't packed our items) and started serving another customer. Served by 秋玲. Worse and worse experience here.

This was my second visit, but I received terrible service from 秋玲. I would not recommend making a purchase here if you are reading my review. The staff seemed only concerned with big deals, and rushed off to the next customer without giving me my item even after I had paid in full.

Worst gold sellers in the market. They sell gold not at the current market rate, but at a 20% markup, and charge exorbitantly for making even the simplest designs. Please avoid going here at all costs. They are stealing money!

I went to the shop and saw a pair of earrings. The staff told me it was Akoya pearl. I clarified with the staff, and they confirmed it was Akoya pearl. Then, months later, I went to a shop selling pearls and was told the pearl earrings I bought at Boon Lay Gems were actually freshwater pearls. I compared Akoya pearls, freshwater pearls, and the pearls they sold to me. So I called the shop asking for explanations. They mentioned 'Akoya pearl' was on the receipt, and insisted they sold me Akoya pearls. Well, I have given them an opportunity to explain themselves. They asked me to bring my receipt and earrings. Why do they insist that what they sold is Akoya pearl instead of freshwater pearls? Akoya pearls have a pinkish reflection, and freshwater pearls don't. GET AT YOUR OWN RISK! I will NEVER step foot in this shop.

Profiteering shop selling gold at 17% higher than other gold merchants! Don't patronize this shop if you value your hard-earned money. ❎👎😡 On January 10, 2024, they were selling 24K gold at $110 per gram. In contrast, a gold dealer at Millennia Walk was selling a limited edition lunar dragon gold bar at about $91.3 per gram. For example, for one troy ounce of gold, the difference is +$554.15! Don't be cheated by their high prices! Avoid!! ✋

Bad experience with staff. They carry a wide variety of items, but prices are higher compared to many shops I've visited. Be prepared to pay a premium price here.

I was there on November 12th in the afternoon and received extremely distasteful service. The SA who was serving us was a man in white, wearing a black watch. We were looking at gold bangles for bridal purposes and showed the SA two specific designs from SK. It would have been fine if they didn't have the designs and recommended something else, but he felt the need to make sarcastic comments: "Oh, are these designs from a pawnshop or Maxicash? These designs are outdated already," in a belittling way. Mind you, these are trendy designs from SK, which the company is not capable of producing. In fact, the bangles he showed us were dowdy and from the 1990s era. Please see the first five attached photos of their unfashionable designs and the last two photos of the ones from SK; you can be the judge as to which company is the outdated one. The gold price is not exactly cheap either, the designs are distasteful, and with such off-putting service, please do not patronise them. We ended up taking our business to Boon Lay Goldsmith, at Boon Lay itself. They have trendy designs and very nice SAs. Everyone is friendly and gives the right recommendations. The gold price per gram is good as well. Do not waste your time at Boon Lay Gems.

Here's the edited review: "This is the worst gold shopping experience I've ever had. I was left feeling horrible! This sales assistant insisted on using NETS when I mentioned that my Capitastar-linked card should be processed as Mastercard. He didn't listen, went ahead against my warning, and cost me my Capitastar points. The sales assistants beside him also tried to remind him. Mind you, I spent $4k at this place. No apologies whatsoever. This irks me the most. I told them to give me something worth the points I lost, and he gave me a pot. Honestly, it was better than nothing, but the service was so bad that I will never ever step into the store again."