Imbeciles! A really big 'F' for this BK branch.
Called the number numerous times, yet no answer. Ordered takeout 3 times, and all 3 times, they missed one item.
First time, they missed the sauce for chicken fries. Second time, they missed the taro pie.
Today, they missed the chili cheese bites.
Jay
1
Bad customer service. Staff were busy fulfilling Grab orders, letting walk-in customers wait.
And the entire counter was already filled with uncollected Grab orders.
The obese female cashier was also talking in a condescending tone. She asked me what tender mode I'd be using, and I showed her my card from my Apple Pay. It kept declining, so I told her it was AMEX. She then told me I had to tell her it was AMEX because it was difficult. What?
She then told us the waiting time was at least 15 minutes, and we said okay. When we collected our food, the burgers and wings were all cold. Only my onion rings were mildly warm. The obese female cashier was also very stingy when it came to chilli sauce. Lol
Lastly, I found some foreign objects floating in my drink. Disgusting.
Yeo Boon
4
Vegans and vegetarians can enjoy their plant-based Whopper and salad. Vegans can opt not to have the mayonnaise, and religious vegans/vegetarians can also choose to omit both the mayonnaise and onions from their Whopper. Enjoy, the BK plant-based Whopper is one of the best meatless burgers out there with its juicy patty.
Yi Kai Liao
1
All I ordered was one ice cream sundae, on a weekday at 10:57 AM. The place was literally empty, but it took them forever (12 minutes) to make one ice cream sundae.
There were two service personnel.
I understand they have to make food for delivery orders, but it was kind of ridiculous.
Teh Si Gao Siew Dai
3
Visited on July 8, 2023, late Saturday afternoon. Ordered via the self-service ordering kiosk. While waiting, I noticed that the onion rings and drink were prepared first, while the Ultimate Kakiage Salmon was ready much later. As such, the onion rings were already cold when served. I noted that staff were busy preparing online orders, and the outlet was not crowded at all.
Chen Cu Zhu
2
$8.50 for a pathetic Asam Pedas Tendergrill Chicken meal. Look at the size of the chicken fillet. My hand is bigger than the entire burger when opened up. Finished in just a few mouthfuls. More and more, limited-time special burgers these days are more like a scam with small-sized burgers. Should have gone to Mc for $6.50 Zinger meal, which is more value for money.
Jian Wei
5
Very helpful manager/staff (tall Chinese guy), who assisted me when I encountered a problem trying to redeem my purchase on my phone.
Kaitlyn Crystal
5
No frills, with automated ordering from a machine. Was quickly served – exactly what a fast food store should be. At least the burger was not messy, as compared to some burger joints, and the rings were crispy.
Vincent Teoh
5
Super service from the evening crew. Always smiling and helpful with my customized requests! Fast delivery. Very polite and customer-centric! My favorite BK outlet!
Hyde Fu
1
Visited the BPP branch on 5 Jul at 11 am, just as lunch service began. We ordered four meals with extra banana pies, amounting to $38.
First, the food served was not hot. It seemed to have been sitting there for a while. Quality-wise, the fries and nuggets were not crispy, and the fries had a bad taste of raw potatoes. We left the two packets of large fries largely untouched. The burgers were also not up to par. The fish burger had a bad odour, probably coming from the sauce. Overall, it was a bad experience.
Does management mystery shop their branches? This is atrocious for BK, which wanted to revamp for better quality and is now charging higher prices.