Charles Zhou
A TCM clinic that refuses to do tuina despite listing such service on their website. The receptionist was rude and doesn't seem to be interested in business.
Welcome to Bukit Panjang Plaza! Latest News
The entrance to Eu Yan Sang TCM Clinic, featuring a reception desk and consultation hours sign.
1 / 2
The entrance to Eu Y...
The entrance of Eu Y...
Eu Yan Sang TCM Clinic Bukit Panjang Plaza
Health
Traditional Medicine
Location: Level 1, Unit Number #01-13
Quality products and services
Eu Yan Sang TCM Clinic at Bukit Panjang Plaza brings 145 years of traditional Chinese medicine expertise to Singapore's northwestern community, operating from unit #01-13 on the ground floor where it provides comprehensive holistic healthcare services to residents from Bukit Panjang, Teck Whye, Choa Chu Kang, and surrounding areas. Established as part of Singapore's most trusted TCM brand, this clinic operates daily from 9:30 AM to 9:30 PM with brief breaks for lunch and dinner, ensuring accessible healthcare coverage that accommodates the diverse schedules of working professionals, families, and elderly patients who rely on traditional medicine approaches. Licensed by the TCM Practitioners' Board under the Ministry of Health, the clinic's experienced practitioners combine centuries-old healing wisdom with modern clinical standards to deliver personalized treatment plans that address both acute health concerns and long-term wellness goals.
The clinic offers a comprehensive range of traditional Chinese medicine therapies including detailed TCM consultations with licensed practitioners, professional acupuncture treatments, therapeutic cupping services, herbal medication prescriptions, and specialized treatments such as scraping therapy that address various health conditions through natural healing methods. Consultation fees range from S5-S0 depending on physician expertise level, with additional treatment costs for acupuncture (S0-S0) and cupping/scraping services (S5-S0), plus an S dispensing fee for herbal medications. The clinic's personalized approach emphasizes understanding each patient's unique constitution, lifestyle factors, and health history to develop comprehensive treatment strategies that address root causes rather than merely treating symptoms, making it particularly valuable for patients with chronic conditions, stress-related disorders, pain management needs, and those seeking preventive healthcare solutions.
Conveniently located with excellent public transport accessibility via Bukit Panjang MRT Station (DT1) and multiple bus routes including 75, 171, 176, 180, 184, 700, 920, 922, 960, and others, the clinic serves a broad patient base throughout northwestern Singapore. Patients can schedule appointments by calling +65 6766 5234 or visiting the clinic's website at sg.euyansangclinic.com for convenient booking and consultation information. While patient experiences vary, with a 2.6-star rating reflecting mixed feedback about wait times and service delivery, many patients appreciate the clinic's caring doctors, traditional healing approaches, and comprehensive treatment options that complement modern medical care. Whether you're seeking treatment for specific health conditions, exploring traditional medicine as an alternative or complementary therapy, or pursuing preventive wellness care through natural methods, Eu Yan Sang TCM Clinic provides the expertise, authenticity, and professional standards that have made it a respected name in Singapore's traditional healthcare landscape.
Operating Hours
Open
Closes in 7h 24m
Monday
(Today)
9:30 AM - 9:30 PM
Tuesday
9:30 AM - 9:30 PM
Wednesday
9:30 AM - 9:30 PM
Thursday
9:30 AM - 9:30 PM
Friday
9:30 AM - 9:30 PM
Saturday
9:30 AM - 9:30 PM
Sunday
9:30 AM - 9:30 PM
Overall Rating
2.9
/
5
Based on 14 reviews
Mall Ranking
#127
Out of 174 shops
Category Ranking
Not enough ratings
Negative Reviews
Cynthia Alisha
I wanted to see the doc for a shoulder ache, and it was my last resort before I fly off. The opening hours stated 9:30 PM closing, but at 8 PM they told me they were closed. Very disappointed.
Tan Cecil
Opening hours are 9:30 AM... I waited from 10:15 AM to 12:00 PM despite the nurse telling me the doc was coming at 11:30 AM. What's the point of opening at 9:30 AM with no doc around? I visited the doc at Hillion Mall and waited sooooo long for consultation and medicine, another almost 20 minutes!! How can I come here when I am sick, freezing, and having a fever? And wait for hours? They also forgot to give me my MC. Seriously. I'm so sick and I have to go through all that freaking trouble.
Evonne Tay
I'm unwell and saw that their opening hours are 9:30 AM. I arrived only to be told that the doctor would only be available at 11:30 AM and that the day's appointments were already full. Why advertise that their opening hours are 9:30 AM when the doctor only arrives at 11:30 AM? Surely patients are unwell and won't want to come early to wait. Why aren't considerations given to patients? Furthermore, regarding the fully booked appointments, why isn't there any form of communication, such as an online update? Eu Ren Sang needs to be more customer-focused and consider how to better compete in this TCM market.
Andrea Chan
It's so slow; they made me wait for almost 2 hours. The system is ridiculous. I was there early, but they kept telling me the next person had an appointment. In the first place, they should have given me an appointment. The doctor is also slow, spending almost an hour to see a patient and write a prescription. I will never visit them again.
Lin Run E
Really slow. There was nobody in the queue when I was there, and I was told to wait outside the consultation room. After almost 30 minutes and asking twice, I managed to go in. At the end of the consultation, the physician simply said, "Okay, done," without telling me the diagnosis or what to do or avoid until I asked. Even then, his replies were very brief. After which, it was another 25-minute wait for the medicine. 😵
Albert Song
I visited the clinic for the first time. Dr. Wang attended to me. She did not perform any diagnosis of my pain, and proceeded to perform acupuncture at the points where I told her the pain was. The treatment wasn't effective in relieving my neck pain.
Positive Reviews
Terri Mok
Effectively relieved my neck pain. The doctor and staff were helpful and efficient.
Abdul Badri Sufian
Dr. Tjai is very responsible; he treated my dad very well.
Ai Lin
Dr Anita is really professional and a good physician. She is patient and caring. The cupping here for my leg is very good. Thank you, Dr Anita ❤️
Alisha Ang
My physician, Dr. Tjai, is really helpful in assisting with my leg issue. I had almost 6 months of treatment, and it helped me not need to go for surgery.
Norain Adam
Had a good experience here. The receptionist was friendly and accommodating. Dr. Anita was nice, very thorough and caring, and speaks English. Some other TCM doctors can't really communicate in English, which can be quite difficult. But I had a good experience here.
Jun Khoo
Physician Wang is friendly and explained things quite thoroughly. The medication, which included cupping, was effective, really curing and stopping my back pain after just two days. My heatiness also reduced. A friend who saw the treatment and the physician's patience also went to see Physician Wang for a consultation. The staff is also friendly.
Zinnia Lim
My visit for my sprained ankle and wrist was good. Dr Lin was thorough and clear in her diagnosis and treatment. She also gave me advice on the type of exercises to do to keep my joints mobile. Their medications are not cheap, though you get a free day discount if you are a Passion Card holder.
Write a Review
Photo Gallery
2 photos