Healthway Medical at Bukit Panjang Plaza brings comprehensive primary healthcare services to Singapore's northwest community, offering quality family medicine and preventive care through experienced general practitioners and modern medical facilities. As part of Healthway Medical's extensive network of over 60 GP clinics across Singapore, this recently opened clinic ensures accessible, professional healthcare for patients of all ages. Located on the first floor of Bukit Panjang Plaza, the clinic provides convenient access to essential medical services for families, working professionals, and elderly residents seeking trusted healthcare in a comfortable, modern environment.
The clinic offers comprehensive services including general medical consultations, chronic disease management for conditions like hypertension, diabetes, and hyperlipidaemia, plus complete health screenings, vaccinations, and specialized programs like Screen for Life and Baby Bonus. Dr. Nicole Yap Ee-Jenn, the resident general practitioner, specializes in managing chronic conditions and geriatrics while providing personalized treatment plans that address both acute medical needs and long-term health maintenance. The clinic accepts CHAS, Pioneer Generation, and Merdeka Generation benefits, MediSave payments, and participates in the Primary Care Network and Public Health Preparedness Clinic initiatives.
Operating at #01-62 Bukit Panjang Plaza with convenient mall access and nearby public transportation, Healthway Medical provides flexible healthcare scheduling that accommodates busy lifestyles. The clinic's commitment to quality care is reflected in comprehensive service offerings that prioritize patient well-being and preventive medicine approaches. While experiencing high patient volume due to community trust and demand, the clinic maintains professional standards and continues to serve as an essential healthcare resource for the growing Bukit Panjang community, ensuring medical excellence remains accessible and affordable for all residents.
I visited the clinic yesterday at 2pm and had a pleasant consultation with Dr. Nicole, who was professional and kind. However, I was quite disappointed with the conduct of the Malay receptionist at the front desk.
While I was waiting, I witnessed her speak quite harshly to a walk-in patient — a Malay aunty — who had simply asked a question about signing a form. Her tone was unnecessarily rude. Not long after, I overheard her answering a phone call, and again, her tone was curt and dismissive — exactly the same unpleasant tone I encountered myself when I called the clinic in the morning.
What was even more unprofessional was that after the call ended, she began gossiping about the caller with her male colleague — and this happened openly in front of patients. This is not the standard of professionalism anyone would expect from a receptionist, especially in a healthcare setting where patients come in already feeling unwell or vulnerable.
I hope the clinic takes this feedback seriously and addresses this issue, as front desk staff play a big role in the overall patient experience.
Dorothea Chong
I had a confusing and frustrating experience during my recent visit. The chinese elderly nurse at the reception spoke very softly and even mispronounced the patient's name. I was unwell and not fully alert, so I genuinely thought my name was called and went up to collect the medicine. It turned out it wasn’t meant for me. But even the actual patient didn’t realise their name had been called. Instead of acknowledging the unclear communication, I was blamed for responding to the wrong name. As someone who was already sick, I expected more clarity and empathy from the staff.
Brian Yeo
Friends and I have always tolerated the rudeness of this malay counter assistant, because we find good service from Dr Nicole and also recommended this Dr, but today's epitome experience with this counter assistant is making me think twice in future. During registration, the assistant had trouble finding my records and kept going in circles whether I've been there before, then pointed at my face and insisting it's my first time loudly. Next, she pointed at the signboard, raised her voice again and read to me that this is "Healthway Medical". I felt so intimidated to be first shamed in public that I'm demented and then also illiterate. She then passed my IC to her colleague who had no problem finding my records immediately. She then rolled her eyes at me and said, "It's the system's fault." Truly unbelievable.....
Low Tracy
Went to see doc due to my covid 19 vaccination sise effects persist and I was telling Dr Nichole my symtoms encountered on my abdominal pain but she was inpatient and kind of rushing telling me she was in a rush for next meeting appointment. What a rude service provided and no patience to listen patient's concern since she has no idea what solutions offee to me.
Vela D
Doctor is nice and good. Staff not good. Not helpful. Also never answer calls. Staff said over the phone they close at 12pm on Sat and asked us not to come to collect reports that day. But whn I pass by the clinic it was open and truly closing at 1pm. I was able to see the doctor on the same day too.
Same day whn I was there at the clinic I overheard the staff saying the clinic close at 12:20pm over the phone. The time was 12:17pm. But took some patients walked in after that too. I believe the last admission to see doc is 12:30pm.
Zax Tong
I think your clinic need more staff, super long waiting time even there is not much patient there.
Zach Tong
I think your clinic needs more staff. The waiting time is super long, even when there aren't many patients.
Vera D.
The doctor is nice and good. The staff, however, is not good. They are not helpful and never answer calls. The staff said over the phone that they close at 12 PM on Saturday and asked us not to come to collect reports that day. But when I passed by the clinic, it was open and actually closing at 1 PM. I was able to see the doctor on the same day too. Later that same day, when I was at the clinic, I overheard the staff saying the clinic closed at 12:20 PM over the phone. The time was 12:17 PM. However, they still took some walk-in patients after that. I believe the last admission to see the doctor was 12:30 PM.
Low Stacy
I went to see the doctor because my COVID-19 vaccination side effects persisted. I was telling Dr. Nichole my symptoms, including abdominal pain, but she was impatient and kind of rushed, telling me she was in a rush for her next appointment. What rude service was provided! She showed no patience to listen to my concerns, since she had no idea what solutions to offer me.
Bryan Yeo
Friends and I have always tolerated the rudeness of this Malay counter assistant, because we find good service from Dr. Nicole and have also recommended this doctor. However, today's experience with this counter assistant is making me think twice in the future. During registration, the assistant had trouble finding my records and kept going in circles about whether I'd been there before. She then pointed at my face and loudly insisted it was my first time. Next, she pointed at the signboard, raised her voice again, and read to me that this is "Healthway Medical". I felt so intimidated to be first shamed in public as if I were demented, and then also as if I were illiterate. She then passed my IC to her colleague who had no problem finding my records immediately. She then rolled her eyes at me and said, "It's the system's fault." Truly unbelievable...
Dorothy Chong
I had a confusing and frustrating experience during my recent visit. The **C**hinese elderly nurse at the reception spoke very softly and even mispronounced the patient's name. I was unwell and not fully alert, so I genuinely thought my name was called and went up to collect the medicine. It turned out it wasn’t meant for me. But even the actual patient didn’t realise their name had been called. Instead of acknowledging the unclear communication, I was blamed for responding to the wrong name. As someone who was already sick, I expected more clarity and empathy from the staff.
Anis Raj
I visited the clinic yesterday at 2 PM and had a pleasant consultation with Dr. Nicole, who was professional and kind. However, I was quite disappointed with the conduct of the Malay receptionist at the front desk.
While I was waiting, I witnessed her speak quite harshly to a walk-in patient — a Malay aunty — who had simply asked a question about signing a form. Her tone was unnecessarily rude. Not long after, I overheard her answering a phone call, and again, her tone was curt and dismissive — exactly the same unpleasant tone I had encountered when I called the clinic in the morning.
What was even more unprofessional was that after the call ended, she began gossiping about the caller with her male colleague, and this happened openly in front of patients. This is not the standard of professionalism anyone would expect from a receptionist, especially in a healthcare setting where patients come in already feeling unwell or vulnerable.
I hope the clinic takes this feedback seriously and addresses this issue, as front desk staff play a big role in the overall patient experience.
Positive Reviews
QL
Dr Nicole was pleasant and patient, clinic was also clean and comfortable!
FW
Dr Nicole is a very genuine and empathetic doctor who is very thorough, clear in her explanation of her diagnosis and treatment plan. I know I am always in good hands with her as my GP
rl
The receptionist was courteous and Dr. Nicole explained my condition to me in a patient and detailed manner. I would never have known the details if I had gone to the clinic at Bukit Panjang interchange as the doctor there would only see me for a fragment of a minute. Thank you for truly caring!
yeong kx
Dr Nicole was very patient and attentive to my concerns, she meticulously diagnosed my condition (I was facing a very bad headache n flu) and ruled out viral / bacterial infection symptom by symptom.
Was taking another doc’s meds previously for 3 days but immediately felt better on her prescription 👍👍 Thank u Dr Nicole!!! :)
Rxsha Suratman
Dr Nicole was very helpful, attentive and try to figure out underlying issue with my coughing issue that was happened for more than 3 weeks! Highly recommended! Thank you Dr!
Felyna Lee
Dr Nicole is a good doctor, and with empathy. She gave me clear explanations which I appreciate.
Clinic staff is courteous and has good attitude.
Alicia Kim
Dr. Nicole was the most friendly and informative doctor I ever seen in SG.
As a foreigner, it is very hard to find a suitable clinic. However, I recommend this clinic for comfortableness.
Also the receptionists were kind as well.
Very neat and clean.
Mostly, Dr. Nicole was very informative about prescriptions and symptoms of the patient.
Dan Yuanheng Kwek
Really patient doctor Nicole Yap. But waiting time was 1-1.5 hour. With patients coming for health checks etc. 3.5 stars for the long wait
:(
zoji
the dr was really nice and attentive! listened to all my concerns very meticulously and provided a lot of great solutions n advice :)
Quinn Lim
Dr Nicole was pleasant and patient, and the clinic was also clean and comfortable!
Joji
The doctor was really nice and attentive! They listened to all my concerns very meticulously and provided a lot of great solutions and advice :)
Tan Yuanheng Kwek
Dr. Nicole Yap was really patient. But the waiting time was 1-1.5 hours, with patients coming for health checks, etc. Overall, 3.5 stars due to the long wait. :(
Alisha Kim
Dr. Nicole was the most friendly and informative doctor I have ever seen in SG.
As a foreigner, it is very hard to find a suitable clinic. However, I recommend this clinic for its comfort.
Also, the receptionists were kind.
The clinic was very neat and clean.
Most importantly, Dr. Nicole was very informative about prescriptions and the patient's symptoms.
Felina Lee
Dr. Nicole is a good doctor, and she is empathetic. She gave me clear explanations, which I appreciate.
Clinic staff is courteous and has a good attitude.
Rasha Suratman
Dr Nicole was very helpful, attentive, and tried to figure out the underlying issue with my cough that had persisted for over 3 weeks! Highly recommended! Thank you, Dr.!
Foo Wei
Dr. Nicole is a very genuine and empathetic doctor who is very thorough and clear in her explanation of her diagnosis and treatment plan. I know I am always in good hands with her as my GP.
Yeong Kai
Dr. Nicole was very patient and attentive to my concerns. She meticulously diagnosed my condition (I was facing a very bad headache and flu) and ruled out viral/bacterial infection, symptom by symptom.
I had been taking another doctor's medication for 3 days, but immediately felt better on her prescription. 👍👍 Thank you, Dr. Nicole! :)
Ryle
The receptionist was courteous, and Dr. Nicole explained my condition to me patiently and in detail. I would never have known the details if I had gone to the clinic at Bukit Panjang interchange, as the doctor there would only see me for a fragment of a minute. Thank you for truly caring!
