Dr Nicole is a good doctor, and with empathy. She gave me clear explanations which I appreciate.
Clinic staff is courteous and has good attitude.
Rxsha Suratman
5
Dr Nicole was very helpful, attentive and try to figure out underlying issue with my coughing issue that was happened for more than 3 weeks! Highly recommended! Thank you Dr!
Brian Yeo
1
Friends and I have always tolerated the rudeness of this malay counter assistant, because we find good service from Dr Nicole and also recommended this Dr, but today's epitome experience with this counter assistant is making me think twice in future. During registration, the assistant had trouble finding my records and kept going in circles whether I've been there before, then pointed at my face and insisting it's my first time loudly. Next, she pointed at the signboard, raised her voice again and read to me that this is "Healthway Medical". I felt so intimidated to be first shamed in public that I'm demented and then also illiterate. She then passed my IC to her colleague who had no problem finding my records immediately. She then rolled her eyes at me and said, "It's the system's fault." Truly unbelievable.....
yeong kx
5
Dr Nicole was very patient and attentive to my concerns, she meticulously diagnosed my condition (I was facing a very bad headache n flu) and ruled out viral / bacterial infection symptom by symptom.
Was taking another doc’s meds previously for 3 days but immediately felt better on her prescription 👍👍 Thank u Dr Nicole!!! :)
Low Tracy
1
Went to see doc due to my covid 19 vaccination sise effects persist and I was telling Dr Nichole my symtoms encountered on my abdominal pain but she was inpatient and kind of rushing telling me she was in a rush for next meeting appointment. What a rude service provided and no patience to listen patient's concern since she has no idea what solutions offee to me.
Anis R
3
I visited the clinic yesterday at 2pm and had a pleasant consultation with Dr. Nicole, who was professional and kind. However, I was quite disappointed with the conduct of the Malay receptionist at the front desk.
While I was waiting, I witnessed her speak quite harshly to a walk-in patient — a Malay aunty — who had simply asked a question about signing a form. Her tone was unnecessarily rude. Not long after, I overheard her answering a phone call, and again, her tone was curt and dismissive — exactly the same unpleasant tone I encountered myself when I called the clinic in the morning.
What was even more unprofessional was that after the call ended, she began gossiping about the caller with her male colleague — and this happened openly in front of patients. This is not the standard of professionalism anyone would expect from a receptionist, especially in a healthcare setting where patients come in already feeling unwell or vulnerable.
I hope the clinic takes this feedback seriously and addresses this issue, as front desk staff play a big role in the overall patient experience.
Dorothea Chong
1
I had a confusing and frustrating experience during my recent visit. The chinese elderly nurse at the reception spoke very softly and even mispronounced the patient's name. I was unwell and not fully alert, so I genuinely thought my name was called and went up to collect the medicine. It turned out it wasn’t meant for me. But even the actual patient didn’t realise their name had been called. Instead of acknowledging the unclear communication, I was blamed for responding to the wrong name. As someone who was already sick, I expected more clarity and empathy from the staff.
rl
5
The receptionist was courteous and Dr. Nicole explained my condition to me in a patient and detailed manner. I would never have known the details if I had gone to the clinic at Bukit Panjang interchange as the doctor there would only see me for a fragment of a minute. Thank you for truly caring!
FW
5
Dr Nicole is a very genuine and empathetic doctor who is very thorough, clear in her explanation of her diagnosis and treatment plan. I know I am always in good hands with her as my GP
Alicia Kim
5
Dr. Nicole was the most friendly and informative doctor I ever seen in SG.
As a foreigner, it is very hard to find a suitable clinic. However, I recommend this clinic for comfortableness.
Also the receptionists were kind as well.
Very neat and clean.
Mostly, Dr. Nicole was very informative about prescriptions and symptoms of the patient.