Dropped my hp accidentally and the back screen shattered. Went to mister mobile (BPP) and within few hours, it was done! The repair fee was reasonable and cheaper than if I repair it in the authorised service centre, good customer service too. Make sure you make an advanced booking first before you come down to repair ur devices (to save time). Overall I am a happy customer. Thank you ☺️
Soh Jazreel
5
I am very impressed with the staff, Stefan Ooi, who served me throughout my trip to MisterMobile due to my cracked screen of my Surface Pro. Despite the waiting time to get the stock for replacement. I am thankful that the screen is replaced. On top of this, he even bought a keyboard to compensate me for the long waiting time. I even post on my Tiktok account ( JazGlow). Good Job! Impressed by his honest, heartfelt service. Regards, jazreelsoh 👍🏻
Norhisham Nordin
5
Saw alot of good reviews and decided to engage them to repair my phone.
Replaced phone screen but it still got issues. Seriously, I dont mind paying but at least give a bit of discount as it is not 100% working. Salesgirl give a firm NO. ALL PRICE ARE FIXED she says. No warranty no problem.. but no discount given and expect me to pay full price of $108? No point arguing so i paid n left the shop pissed. Gave 1 star review based on this experience but their customer service called me a day later & this shows their commitment to uphold a certain standard of service.
Update: Han from mister mobile contacted me, offered to try and repair my phone a second time. This time it works 100%!!! Mister mobile even engaged a courier to take the phone from my house and send it back after the repair!!! Totally did not expect that!! You guys have really exceeded my expectations!! And for that, im changing my review from 1 Star to 5 star!! Im really impressed by your service! Will definitely purchase a phone from your shop in future!!!
AIL NZOR
5
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Chanced upon Mister Mobile when looking for the Galaxy Watch 8. Contacted them via WhatsApp and got fast, clear replies. Placed a backorder on 18 July, and by 30 July morning, they told me it was ready. They even moved the stock to my preferred pickup location so I could collect the same evening.
Walked in at 7pm, showed the code, and was out in under 10 minutes — no fuss at all. Plenty of payment options, even CDC hawker vouchers! Super smooth experience. Will come back again.
Michael Ng
5
Very, very good service. I came here because my Huawei P30 Pro was not working well. This is an old phone, and even Huawei's official service center no longer supports servicing it. I was considering whether to buy a second-hand P30 Pro, as I loved this model so much, and this outlet had one available. However, there was some mix-up, and the staff member with glasses quoted me a higher price than the price quoted to me by the Mister Mobile WhatsApp account. (Obviously, this person didn't know their own product price and tried to earn extra from me; I still have the screenshot as proof.) This left a sour taste in my mouth, so I decided to try getting my phone repaired instead.
Mister Mobile has an interesting concept with repairs: we will not be charged if the repair is not successful. Also, they warned me that changing the motherboard (which was required for my issue) might kill the phone or render it completely inoperable. They advised me to back up my data and ensure I agreed to this disclaimer. As the staff had given me the wrong price for the second-hand phone, I decided to try repairing it.
Less than one week later (four days), the phone was ready and repaired. This time, it was the branch supervisor (I think his name is Stefan, though I am not sure; he has curly blond hair) who attended to me. He was very patient, very accommodating, and pleasant, so his customer service and handling of my issue won me back over. He also advised me not to charge the phone overnight, if possible, to maintain its longevity. He was a very nice staff member to chat with and very friendly. Top-notch, 10/10 service from him.
Maybelle
5
Reliable and fast service. After 3 hours, I got a new battery for my iWatch. I've been using this watch for 5 years.
Mohan Fazal Ali
5
Bought a new phone from the BP Plaza branch. The staff managed to handle it well even though it was quite busy with customers. Transaction went smoothly. I will definitely come again to make a purchase in the coming days.
Wei Yong
5
There was a small queue when I arrived, but the staff were polite and professional in handling the crowd. When it was my turn to purchase a second-hand phone, the price was reasonable, and the item was packed nicely. The entire process was well organized. The online chat had a fast response and handled my questions to the point. Overall, it was an awesome experience, and I will definitely come back for my mobile needs!
Alvin Low
5
It was my first time getting my iPhone screen replaced, and I found this shop conveniently located near my place. I was truly impressed by their dedication to ensuring the final result was spot-on. They kept their word and informed me right on time when the phone was ready.
Even when the screen showed issues after the initial replacement, the team went the extra mile by ordering a new part and resolving everything within the same day. Upon my return, the issue persisted, but without hesitation, staff member Stefan immediately suggested ordering another part to get it properly fixed.
Special thanks to Aaron as well, who thoroughly inspected the phone and ensured all SOPs were carried out professionally. Their persistence, responsibility, and genuine customer care really stood out.
This shop has definitely earned my trust, and it’ll be my go-to for any future phone issues. Service like this deserves to be recognised!
Josh Pereira
5
I went to another outlet (Mister Mobile) but couldn't get the phone I wanted. I called the customer service, reserved my phone, and collected it on the same day at the Bukit Panjang outlet. The transaction and arrangements were very fast and efficient. The staff were very polite. The phone is a brand new set. Will definitely buy from them in the future.👍🏽🙏🏽