Just got a pair of shades with readings. Jessny is very helpful, very professional, and sincere, and she understands my needs. Fantastic service! Will go back again.
Justin See
5
Received great customer service from the team - they also had a wide variety of frames to choose from. Overall, a good experience visiting Northern Optical!
Zadie Abella
1
I had my lenses changed here. My left and right eyes have different grades. They checked my eyes and agreed to provide different grade lenses for each eye, for what I paid for. I got my glasses but with the same grade. So, they are not trustworthy.
Joyce Tan
5
I'm very glad to be their customer as they offer excellent service. If you change the rubber nose pads, it's free, and they also helped to adjust my spectacles when they realised they were crooked!👍🏻
Amy Wong
5
Ann was very helpful and approachable😄. Her friendly demeanor makes people feel at ease. I got my glasses with transition lenses there. Highly recommend 💯.
Shelly Tan
5
Thank you, Jennifer, for your patience and kind assistance in finding the most suitable frame for my child’s lenses, as well as for the additional aid to prevent the frame from sliding off the nose bridge!
Winston Tan
5
My wife was looking for prescription reading glasses when her existing pair broke. We were at Bukit Panjang Plaza and chanced upon Northern Opticians. Their staff are polite, friendly, and knowledgeable. They were patient in explaining and suggesting options to suit our needs. We strongly recommend them if you are looking for eyeglasses. Well done and keep up the good work!
Sohail Hassan
1
Extremely disappointing experience. The staff at the reception rarely engage with customers, often appearing disinterested and unmotivated. Their lack of basic English communication skills and understanding of optometry services is concerning. They often seem disengaged and occupied with their phones rather than assisting clients. It’s unclear how such service standards are acceptable.
Ivy Ho
5
I have tried several optical shops for multifocal contact lenses, but all turned out to be a waste of money. My vision was still blurred. Just when I was going to give up, I chanced upon Northern Opticians at Bukit Panjang Plaza. Ms Annie Toh attended to me. She is friendly and knowledgeable. Thanks to her expertise, I can now work without wearing spectacles. No doubt my vision is not as clear as when wearing spectacles, but at least I can read my documents with ease. Thanks Annie! Highly recommended.
Alvis Xie
1
I would give 0 stars if I could. I came here wanting to buy clear contact lenses, but was told that I needed to go through their examination, which would take an hour or so and cost $80. They wouldn't let me buy them without that examination, even though I knew my own prescription. An exorbitant box of three pairs costs $120, whereas I can get 10 pairs for this price elsewhere. I did exactly that, so goodbye and good luck.