Parkway Shenton Medical Clinic, Bukit Panjang Plaza

Went to see doctor with a cough, flu, fever symptom, doctor only gave 1 day mc. Clinic assistant was coughing badly with mask not worn properly.

I visited this clinic on a Tuesday morning at 9:57 AM and was extremely disappointed with the level of service. Despite there being only five patients ahead of me, it took close to an hour before my turn came. The delay wasn’t due to long consultations—in fact, the actual consults were brief—but rather the painfully inefficient workflow. Each patient had to go through the entire process—consultation, prescription, and payment—before the next number was even called. There was no attempt at streamlining or multitasking. This isn’t my first time at this outlet, but the experience has steadily declined with each visit. There’s an overwhelming sense of complacency. Staff seem to be operating with minimal effort, more concerned with passing time than delivering timely service. To the management: if you’re wondering why sales or profits are underwhelming, this is your answer. Productivity is abysmal, and operational efficiency is virtually non-existent. Frankly, if it weren’t for my company’s medical claim requirement, I wouldn’t have returned. Other clinics are able to complete the same process in a fraction of the time—with far better service. This outlet seriously needs a review of its workflow and staff performance.

I’ve been a loyal patient at Parkway Shenton clinics for over eight years, and until today, I had no reason to question their reliability. Unfortunately, what unfolded during my recent visit has left me both disappointed and perplexed—and questioning whether I can trust Parkway with my healthcare needs moving forward. I visited the clinic intending to see a GP, bringing along my corporate insurance card as usual. The receptionist—while polite—proved to be completely ineffective in resolving an issue that, frankly, should never have occurred in the first place. After performing a series of checks, including calling their own insurance hotline, I was told that they couldn’t verify my coverage and was advised to "sort it out" before returning. No offer of further assistance. No attempt at problem-solving. Just a passive deferral of responsibility. As it turns out, there was nothing wrong with my coverage. A single phone call to the insurance hotline (which I had to initiate myself after leaving the clinic) confirmed that my plan was fully valid and applicable for the clinic. So not only did I waste my entire morning traveling to and from the clinic, I also left untreated, with no resolution offered by the very people who had the tools to verify the information all along. Where exactly did this go wrong? The failure appears to lie squarely within Parkway’s own operations—either outdated information, poor communication with insurers, or internal mishandling of data. Whatever the case, the burden of their inefficiency was unfairly placed on me, the patient. What stings the most is not just the wasted time, but the casual disregard for a long-standing customer within the network. After years of trust, this single visit was enough to make me think twice. If Parkway can’t be relied upon to get something as basic as insurance verification right, it calls into question their ability to manage far more serious matters.

Firstly, the outlook of the clinic was in shambles. Boxes and cartons of medicine and logistics covering 1/4 of the space in the waiting area as well as the triage room. It was quite a painful sight to see the front desk lady struggling to flip through the boxes to look for the medicine needed to be prescribed (Probably the reason why the waiting time for medicine dispensing takes longer than expected. Hope those medicine that needs to be chill are kept appropriately). Secondly, only three little makeshift stools are available for patients to sit. Definitely a far cry from most other Parkway Shenton clinics. Expected a higher standards in terms of customer experience from Parkway Shenton group. I hope Parkway Shenton can take a serious look in the upkeep of the clinic.

Went down to the clinic to request for a doctor memo for insurance claim and had a horrible experience. Clinic assistant noted down the required contents of the memo stating the doctor consultation that led to a need for vaccination and asked me to wait while she processed it. 1 hour later they were still not done, so I went to the counter to ask about the progress. Clinic assistant stated that i can go home first. She will give a call when ready. First of all, Parkway Shenton does not provide doctor memo via email. Secondly, what a lousy service at the counter after coming down to the clinic and having to wait for 1 hour just to be told to come back another time when the memo is ready. And that is not all. After confirming that they will provide the contents required again so that I don’t have to come back for a third time, they suddenly stated that i have to pay $10 for the doctor memo. I suddenly have to pay for the memo after 1 hour of waiting? Most other clinics don’t even have to pay for doctor memo. This clinic not only requires payment, but suspiciously brought it up after 1 hour. Recommending to my company to change our panel of clinic to another one which can provide better service. Consultation with the doctor was okay though.

I had never given review on anything on Google by myself. But this is it. I had visited this clinic twice, today and in Jan this year, and both times, experienced bad attitude from the doctor (Dr. Chan). He was rude, in how he communicate and the look (not sure if it is because i am not local here). I had never experienced a doctor with bad attitude like him in my life. Didn't advise on my sickness at all, but always suggested me go for heath screening. Just bad... will never visit there again :(

Seldom review on clinic since I believe doctors are mostly genuine in curing people who are sick. However the doctor at this clinic, rushed things through and did not even share what medicine he was going to prescribed and simply linked everything to viral infection. Complete waste of energy and time to come here for consultation if you are sick. The worst I’ve experienced. Or was it because it was not a health screening thus there wasn’t any profit to them so he was displaying such attitude or simply he was incompetent? Imagine having to visit the clinic twice because he was incompetent / gave inefficient medicine.

If I can choose zero star, I would love to. They don't deserve even a one star. I am extremely angry with the Dr Zest Ang who was a relief doctor today, 30 April in the Bukit Panjang branch. I rushed to the clinic from my place and I lost my way here hence I reached the clinic at 12.55pm. I was feeling extremely unwell with chills, clogged ducts, fever, body aches and pain. But the staffs told me that the doctor has something on after 1pm and still have 2 patients left to see which I don't think is a good reason to reject the patient who reached before 1pm closing time and feeling really unwell. Wha if the patient is almost dying from pain, and the doctor wouldn't bother to see the patient just because she got something to attend to? Will she be liable for the death? Is she suitable to be a doctor? Not showing any empathy for the patient. I am utterly disappointed as I plead them to just let me see doctor which the consultation usually take only 5-10 mins. I have seen the reviews in the Google and it's the same. Totally no empathy for patients. If you state 1pm close, then you close as 1pm. Not 1pm leave the clinic? Now I'm in pain and have to look for other clinic just because they don't let me see the doctor. Put yourself in other people's shoes. Are you out here to just purely earn money? Or to help patients with their illnesses? She don't fit to be a Doctor. Imagine you parents were to be feeling unwell, and rush to the clinic as soon as they can, but was told that they are unable to see the doctor. How will you feel?

Worse doctor ever. Went in for consultation with sore throat and flu like symptoms but the doctor just rushed through the check up and just shoo me away. Consultation was less than 5 min. Doctor was very rude as well, he said that he will give me 2 days MC however, I did not catch what he said so when i asked again, he said " I told you I will give you 2 days MC already right?" in a very rude manner. Never coming here again, feels like they treat patients without the medical insurance card better than those with it. Very unprofessional

Went to see the doctor with cough, flu, and fever symptoms. The doctor only gave a 1-day MC. The clinic assistant was coughing badly with their mask not worn properly.

Here's the edited review: "Worst doctor ever. I went in for a consultation with a sore throat and flu-like symptoms, but the doctor just rushed through the check-up and shooed me away. The consultation was less than 5 minutes. The doctor was very rude as well. He said he would give me 2 days' MC; however, I did not catch what he said, so when I asked again, he said, "I told you I would give you 2 days' MC already, right?" in a very rude manner. I'm never coming here again. It feels like they treat patients without a medical insurance card better than those with one. Very unprofessional."

If I could choose zero stars, I would. They don't deserve even one star. I am extremely angry with Dr. Zest Ang, who was a relief doctor today, April 30th, at the Bukit Panjang branch. I rushed to the clinic from my place, and I lost my way, which is why I reached the clinic at 12:55 PM. I was feeling extremely unwell with chills, clogged ducts, fever, and body aches. But the staff told me that the doctor had something on after 1 PM and still had two patients left to see, which I don't think is a good reason to reject a patient who arrived before the 1 PM closing time and was feeling really unwell. What if a patient were almost dying from pain, and the doctor wouldn't bother to see them just because she had something else to attend to? Would she be liable for a death? Is she suitable to be a doctor? This shows no empathy for the patient. I am utterly disappointed as I pleaded with them to just let me see the doctor, when the consultation usually takes only 5-10 minutes. I have seen the reviews on Google, and the sentiment is consistent. There is totally no empathy for patients. If you state 1 PM closing, then you should close at 1 PM. Not leave the clinic at 1 PM? Now I'm in pain and have to look for another clinic just because they wouldn't let me see the doctor. Put yourself in other people's shoes. Are you out here to just purely earn money, or to help patients with their illnesses? She doesn't fit to be a doctor. Imagine your parents were to be feeling unwell and rushed to the clinic as soon as they could, but were told that they were unable to see the doctor. How would you feel?

I seldom review clinics, as I believe doctors are mostly genuine in curing people who are sick. However, the doctor at this clinic rushed things through and did not even share what medicine he was going to prescribe, simply linking everything to a viral infection. It was a complete waste of energy and time to come here for consultation if you are sick. The worst I’ve experienced. Or was it because it was not a health screening, thus not profitable for them, so he was displaying such an attitude? Or was he simply incompetent? Imagine having to visit the clinic twice because he was incompetent or gave ineffective medicine.

I have never given a review for anything on Google myself. But this is it. I have visited this clinic twice, today and in January this year, and both times experienced a bad attitude from the doctor (Dr. Chan). He was rude in how he communicated and his demeanor (not sure if it is because I am not local here). I have never experienced a doctor with such a bad attitude like him in my life. He didn't advise on my sickness at all, but always suggested I go for health screening. Just bad... I will never visit there again :(

Went down to the clinic to request a doctor's memo for an insurance claim, and had a horrible experience. The clinic assistant noted down the required contents of the memo, stating that the doctor consultation led to a need for vaccination, and asked me to wait while she processed it. One hour later, they were still not done, so I went to the counter to ask about the progress. The clinic assistant stated that I could go home first, and that she would give a call when ready. First of all, Parkway Shenton does not provide doctor's memos via email. Secondly, what lousy service at the counter – after coming down to the clinic and waiting for an hour, I was told to come back another time when the memo was ready. And that's not all. After confirming that they would provide the required contents again so that I wouldn't have to come back for a third time, they suddenly stated that I had to pay $10 for the doctor's memo. I suddenly had to pay for the memo after an hour of waiting? Most other clinics don't even require payment for a doctor's memo. This clinic not only requires payment, but suspiciously brought it up after an hour. I am recommending to my company that we change our panel of clinics to another one that can provide better service. The consultation with the doctor was okay, though.

Firstly, the clinic's appearance was in shambles, with boxes and cartons of medicine and supplies covering 1/4 of the space in the waiting area and the triage room. It was quite a painful sight to see the front desk lady struggling to flip through the boxes to look for the medicine to be prescribed. (This likely explained the longer-than-expected waiting time for medicine dispensing. I hope any medicines requiring refrigeration are stored appropriately.) Secondly, only three little makeshift stools were available for patients to sit. This was definitely a far cry from most other Parkway Shenton clinics. I expected higher standards in terms of customer experience from the Parkway Shenton group. I hope Parkway Shenton can take a serious look at the upkeep of the clinic.

I’ve been a loyal patient at Parkway Shenton clinics for over eight years, and until today, I had no reason to question their reliability. Unfortunately, what unfolded during my recent visit has left me both disappointed and perplexed, and questioning whether I can trust Parkway with my healthcare needs moving forward. I visited the clinic intending to see a GP, bringing along my corporate insurance card as usual. The receptionist, while polite, proved to be completely ineffective in resolving an issue that, frankly, should never have occurred in the first place. After performing a series of checks, including calling their own insurance hotline, I was told they couldn’t verify my coverage and was advised to "sort it out" before returning. No offer of further assistance. No attempt at problem-solving. Just a passive deferral of responsibility. As it turns out, there was nothing wrong with my coverage. A single phone call to the insurance hotline (which I had to initiate myself after leaving the clinic) confirmed that my plan was fully valid and applicable for use at the clinic. Not only did I waste my entire morning traveling to and from the clinic, I also left untreated, with no resolution offered by the very people who had the tools to verify the information all along. Where exactly did this go wrong? The failure appears to lie squarely within Parkway’s own operations—either outdated information, poor communication with insurers, or internal mishandling of data. Whatever the case, the burden of their inefficiency was unfairly placed on me, the patient. What stings the most is not just the wasted time, but the casual disregard for a long-standing customer within the network. After years of trust, this single visit was enough to make me think twice. If Parkway cannot be relied upon to get something as basic as insurance verification right, it calls into question their ability to manage far more serious matters.

I visited this clinic on a Tuesday morning at 9:57 AM and was extremely disappointed with the level of service. Despite only five patients ahead of me, it took close to an hour for my turn. The delay wasn’t due to long consultations—in fact, the actual consults were brief—but rather the painfully inefficient workflow. Each patient had to go through the entire process—consultation, prescription, and payment—before the next number was even called. There was no attempt at streamlining or multitasking. This isn’t my first time at this outlet, but the experience has steadily declined with each visit. There’s an overwhelming sense of complacency. Staff seem to be operating with minimal effort, more concerned with passing time than delivering timely service. To the management: if you’re wondering why sales or profits are underwhelming, this is your answer. Productivity is abysmal, and operational efficiency is virtually non-existent. Frankly, if it weren’t for my company’s medical claim requirement, I wouldn’t have returned. Other clinics are able to complete the same process in a fraction of the time—with far better service. This outlet seriously needs a review of its workflow and staff performance.