Reviews for Parkway Shenton Medical Clinic, Bukit Panjang Plaza
Li Yin Tan
4
The Dr that attended to me was patient, professional and checked thoroughly to my concerns and medical history. Wait time was acceptable as waiting area was comfortable, not crowded and there was water to drink. Will come again in future.
J K
1
Seldom review on clinic since I believe doctors are mostly genuine in curing people who are sick.
However the doctor at this clinic, rushed things through and did not even share what medicine he was going to prescribed and simply linked everything to viral infection. Complete waste of energy and time to come here for consultation if you are sick. The worst I’ve experienced. Or was it because it was not a health screening thus there wasn’t any profit to them so he was displaying such attitude or simply he was incompetent? Imagine having to visit the clinic twice because he was incompetent / gave inefficient medicine.
Jennifer Raguindin
5
Accommodating clinic staff and the doctors dont rush to treat you.
Lester Cher
2
Firstly, the outlook of the clinic was in shambles. Boxes and cartons of medicine and logistics covering 1/4 of the space in the waiting area as well as the triage room. It was quite a painful sight to see the front desk lady struggling to flip through the boxes to look for the medicine needed to be prescribed (Probably the reason why the waiting time for medicine dispensing takes longer than expected. Hope those medicine that needs to be chill are kept appropriately). Secondly, only three little makeshift stools are available for patients to sit. Definitely a far cry from most other Parkway Shenton clinics. Expected a higher standards in terms of customer experience from Parkway Shenton group. I hope Parkway Shenton can take a serious look in the upkeep of the clinic.
Jadyn
5
Visited the clinic on a weekend morning and didn't have to wait long. Dr Chan was patient and thorough in his examination. The receptionists were very friendly too. Big thanks to the team.
Jun Cong Yong
1
Went down to the clinic to request for a doctor memo for insurance claim and had a horrible experience.
Clinic assistant noted down the required contents of the memo stating the doctor consultation that led to a need for vaccination and asked me to wait while she processed it.
1 hour later they were still not done, so I went to the counter to ask about the progress. Clinic assistant stated that i can go home first. She will give a call when ready.
First of all, Parkway Shenton does not provide doctor memo via email. Secondly, what a lousy service at the counter after coming down to the clinic and having to wait for 1 hour just to be told to come back another time when the memo is ready.
And that is not all. After confirming that they will provide the contents required again so that I don’t have to come back for a third time, they suddenly stated that i have to pay $10 for the doctor memo. I suddenly have to pay for the memo after 1 hour of waiting? Most other clinics don’t even have to pay for doctor memo. This clinic not only requires payment, but suspiciously brought it up after 1 hour.
Recommending to my company to change our panel of clinic to another one which can provide better service.
Consultation with the doctor was okay though.
Victoria Tran
1
I had never given review on anything on Google by myself. But this is it. I had visited this clinic twice, today and in Jan this year, and both times, experienced bad attitude from the doctor (Dr. Chan). He was rude, in how he communicate and the look (not sure if it is because i am not local here). I had never experienced a doctor with bad attitude like him in my life. Didn't advise on my sickness at all, but always suggested me go for heath screening. Just bad... will never visit there again :(
Pigar Mahdar
1
I’ve been a loyal patient at Parkway Shenton clinics for over eight years, and until today, I had no reason to question their reliability. Unfortunately, what unfolded during my recent visit has left me both disappointed and perplexed—and questioning whether I can trust Parkway with my healthcare needs moving forward.
I visited the clinic intending to see a GP, bringing along my corporate insurance card as usual. The receptionist—while polite—proved to be completely ineffective in resolving an issue that, frankly, should never have occurred in the first place. After performing a series of checks, including calling their own insurance hotline, I was told that they couldn’t verify my coverage and was advised to "sort it out" before returning. No offer of further assistance. No attempt at problem-solving. Just a passive deferral of responsibility.
As it turns out, there was nothing wrong with my coverage. A single phone call to the insurance hotline (which I had to initiate myself after leaving the clinic) confirmed that my plan was fully valid and applicable for the clinic. So not only did I waste my entire morning traveling to and from the clinic, I also left untreated, with no resolution offered by the very people who had the tools to verify the information all along.
Where exactly did this go wrong? The failure appears to lie squarely within Parkway’s own operations—either outdated information, poor communication with insurers, or internal mishandling of data. Whatever the case, the burden of their inefficiency was unfairly placed on me, the patient.
What stings the most is not just the wasted time, but the casual disregard for a long-standing customer within the network. After years of trust, this single visit was enough to make me think twice. If Parkway can’t be relied upon to get something as basic as insurance verification right, it calls into question their ability to manage far more serious matters.
Orange
1
I visited this clinic on a Tuesday morning at 9:57 AM and was extremely disappointed with the level of service. Despite there being only five patients ahead of me, it took close to an hour before my turn came. The delay wasn’t due to long consultations—in fact, the actual consults were brief—but rather the painfully inefficient workflow. Each patient had to go through the entire process—consultation, prescription, and payment—before the next number was even called. There was no attempt at streamlining or multitasking.
This isn’t my first time at this outlet, but the experience has steadily declined with each visit. There’s an overwhelming sense of complacency. Staff seem to be operating with minimal effort, more concerned with passing time than delivering timely service.
To the management: if you’re wondering why sales or profits are underwhelming, this is your answer. Productivity is abysmal, and operational efficiency is virtually non-existent.
Frankly, if it weren’t for my company’s medical claim requirement, I wouldn’t have returned. Other clinics are able to complete the same process in a fraction of the time—with far better service. This outlet seriously needs a review of its workflow and staff performance.
Helmi Manap
5
My experience was a good one though. I came for health screening. The assistants at the counter were courteous and friendly. I was served by the friendly and pretty young lady (didnt get her name). The other lady with scarf was also proactive and helpful. Then after, I was served by DR. Chan. He was friendly and polite. It was my first time visiting a clinic whereby the doctor introduced himself his name upon entering the session. I was impressed by his warm welcome and humbleness. Thank you for making my visit a good experience. Keep it up.