Reviews for Parkway Shenton Medical Clinic, Bukit Panjang Plaza
Hilmi Manaf
5
My experience was a good one. I came for health screening. The assistants at the counter were courteous and friendly. I was served by a friendly and pretty young lady (I didn't get her name). The other lady wearing a scarf was also proactive and helpful. Afterward, I was served by Dr. Chan. He was friendly and polite. It was my first time visiting a clinic where the doctor introduced himself by name upon entering the session. I was impressed by his warm welcome and humbleness. Thank you for making my visit a good experience. Keep it up.
Lee Yin Tan
4
The Dr. who attended to me was patient, professional, and checked thoroughly into my concerns and medical history. Wait time was acceptable, as the waiting area was comfortable, not crowded, and there was water to drink. Will come again in the future.
Jun Kai
1
I seldom review clinics, as I believe doctors are mostly genuine in curing people who are sick. However, the doctor at this clinic rushed things through and did not even share what medicine he was going to prescribe, simply linking everything to a viral infection. It was a complete waste of energy and time to come here for consultation if you are sick. The worst I’ve experienced. Or was it because it was not a health screening, thus not profitable for them, so he was displaying such an attitude? Or was he simply incompetent? Imagine having to visit the clinic twice because he was incompetent or gave ineffective medicine.
Jennifer Ragunathan
5
Here are a few options, ranging from very minimal to slightly more polished, while adhering to your constraints:
**Option 1 (Most Minimal):**
"Accommodating clinic staff, and the doctors don't rush to treat you."
*Fixes: "dont" to "don't," adds a comma for clarity.*
**Option 2 (Slightly More Polished, Recommended):**
"The clinic staff is accommodating, and the doctors don't rush to treat you."
*Fixes: Makes the first part a complete sentence, "dont" to "don't," improves flow.*
I recommend **Option 2** as it fully addresses the grammatical incompleteness of the first phrase while remaining very close to the original wording and sentiment.
Victoria Tan
1
I have never given a review for anything on Google myself. But this is it. I have visited this clinic twice, today and in January this year, and both times experienced a bad attitude from the doctor (Dr. Chan). He was rude in how he communicated and his demeanor (not sure if it is because I am not local here). I have never experienced a doctor with such a bad attitude like him in my life. He didn't advise on my sickness at all, but always suggested I go for health screening. Just bad... I will never visit there again :(
Jun Chong Yong
1
Went down to the clinic to request a doctor's memo for an insurance claim, and had a horrible experience.
The clinic assistant noted down the required contents of the memo, stating that the doctor consultation led to a need for vaccination, and asked me to wait while she processed it.
One hour later, they were still not done, so I went to the counter to ask about the progress. The clinic assistant stated that I could go home first, and that she would give a call when ready.
First of all, Parkway Shenton does not provide doctor's memos via email. Secondly, what lousy service at the counter – after coming down to the clinic and waiting for an hour, I was told to come back another time when the memo was ready.
And that's not all. After confirming that they would provide the required contents again so that I wouldn't have to come back for a third time, they suddenly stated that I had to pay $10 for the doctor's memo. I suddenly had to pay for the memo after an hour of waiting? Most other clinics don't even require payment for a doctor's memo. This clinic not only requires payment, but suspiciously brought it up after an hour.
I am recommending to my company that we change our panel of clinics to another one that can provide better service.
The consultation with the doctor was okay, though.
Jayden
5
Visited the clinic on a weekend morning and didn't have to wait long. Dr Chan was patient and thorough in his examination. The receptionists were very friendly too. A big thanks to the team.
Leonard Cher
2
Firstly, the clinic's appearance was in shambles, with boxes and cartons of medicine and supplies covering 1/4 of the space in the waiting area and the triage room. It was quite a painful sight to see the front desk lady struggling to flip through the boxes to look for the medicine to be prescribed. (This likely explained the longer-than-expected waiting time for medicine dispensing. I hope any medicines requiring refrigeration are stored appropriately.) Secondly, only three little makeshift stools were available for patients to sit. This was definitely a far cry from most other Parkway Shenton clinics. I expected higher standards in terms of customer experience from the Parkway Shenton group. I hope Parkway Shenton can take a serious look at the upkeep of the clinic.
Pugal Muthar
1
I’ve been a loyal patient at Parkway Shenton clinics for over eight years, and until today, I had no reason to question their reliability. Unfortunately, what unfolded during my recent visit has left me both disappointed and perplexed, and questioning whether I can trust Parkway with my healthcare needs moving forward.
I visited the clinic intending to see a GP, bringing along my corporate insurance card as usual. The receptionist, while polite, proved to be completely ineffective in resolving an issue that, frankly, should never have occurred in the first place. After performing a series of checks, including calling their own insurance hotline, I was told they couldn’t verify my coverage and was advised to "sort it out" before returning. No offer of further assistance. No attempt at problem-solving. Just a passive deferral of responsibility.
As it turns out, there was nothing wrong with my coverage. A single phone call to the insurance hotline (which I had to initiate myself after leaving the clinic) confirmed that my plan was fully valid and applicable for use at the clinic. Not only did I waste my entire morning traveling to and from the clinic, I also left untreated, with no resolution offered by the very people who had the tools to verify the information all along.
Where exactly did this go wrong? The failure appears to lie squarely within Parkway’s own operations—either outdated information, poor communication with insurers, or internal mishandling of data. Whatever the case, the burden of their inefficiency was unfairly placed on me, the patient.
What stings the most is not just the wasted time, but the casual disregard for a long-standing customer within the network. After years of trust, this single visit was enough to make me think twice. If Parkway cannot be relied upon to get something as basic as insurance verification right, it calls into question their ability to manage far more serious matters.
Orrin
1
I visited this clinic on a Tuesday morning at 9:57 AM and was extremely disappointed with the level of service. Despite only five patients ahead of me, it took close to an hour for my turn. The delay wasn’t due to long consultations—in fact, the actual consults were brief—but rather the painfully inefficient workflow. Each patient had to go through the entire process—consultation, prescription, and payment—before the next number was even called. There was no attempt at streamlining or multitasking.
This isn’t my first time at this outlet, but the experience has steadily declined with each visit. There’s an overwhelming sense of complacency. Staff seem to be operating with minimal effort, more concerned with passing time than delivering timely service.
To the management: if you’re wondering why sales or profits are underwhelming, this is your answer. Productivity is abysmal, and operational efficiency is virtually non-existent.
Frankly, if it weren’t for my company’s medical claim requirement, I wouldn’t have returned. Other clinics are able to complete the same process in a fraction of the time—with far better service. This outlet seriously needs a review of its workflow and staff performance.