RedMan by Phoon Huat at Bukit Panjang Plaza revolutionizes the baking experience as a comprehensive one-stop destination for baking enthusiasts, from home bakers to professional patissiers. This innovative concept store by the heritage brand Phoon Huat (established since 1947) offers a multi-sensory shopping experience that transforms baking dreams into reality. The store houses an extensive array of premium baking ingredients and professional-grade tools from both international renowned brands and trusted homegrown suppliers, making it the ultimate resource for Singapore's baking community.
The store features specialized baking pods for hands-on learning, interactive baking classes for both training and team bonding activities, and an impressive selection of quality baking ingredients, equipment, and accessories at affordable prices. Beyond baking supplies, The Deli section caters to gourmet enthusiasts with artisan cheeses, premium meats, and ready-to-eat delicacies that complement the baking offerings. The store also provides convenient flour delivery services through platforms like FoodPanda, ensuring that serious bakers can access their essential ingredients with ease.
As part of Phoon Huat's network of 20 stores across Singapore, RedMan by Phoon Huat at Bukit Panjang Plaza serves the western region's growing community of baking enthusiasts with the same commitment to quality and affordability that has defined the brand for over 75 years. Whether customers are seeking specialty baking ingredients for a weekend project or professional-grade equipment for commercial use, the store's knowledgeable staff and comprehensive inventory make it an indispensable resource for transforming culinary creativity into delicious reality.
Staff has no knowledge of the fat content in the cooking cream, so we had to check the cooking cream in the fridge to find out. I personally have no issue with the staff's lack of knowledge, but before I left, the staff was talking behind our backs, commenting on how we were going to spoil the cream inside the fridge if we opened the fridge for too long. If you have an issue with us opening the fridge for < 5 minutes to check for cream contents, then maybe you should have sufficient knowledge of the product, so we wouldn't have to even check around for ~5 minutes. I also don't think it's professional to be talking behind customer's backs.
Luckily, Fairprice was nearby.
S W
It’s understandable if staff aren’t familiar with every product, but being rude and unhelpful is unacceptable.
Zhiyuan
Bought a tray of eggs from this store yesterday. The female cashier was unfriendly when I asked if they accepted Amex. On returning home, after cracking 2 eggs, the third egg was totally black. So there goes my 3 eggs. Went back to give feedback to the cashier. He offered to give us back one egg, which I respectfully declined. Zero stars if possible.
Kim KC
Bad customer service.
Visited on 2 Feb 2025 at 11:55 AM. Female cashier was rude & had a black face. I picked a lucky draw slip at the cashier, she opened it for me & only showed it briefly. When I reached out to take a closer look, she held on to it & just said ‘8%’ in an annoyed tone.
Divyani Bhutda
warning:
"Warning: Be cautious when buying frozen products from Redman BPP. I recently purchased mozzarella cheese from them, and to my surprise, it had mold. This is a processed cheese product, not a fresh dairy item like cream or cottage cheese, so I was shocked to see the condition it was
The Redman Customer service just said sorry and asked few more details after no reply
Shark Sharkey
Lots of stuff related to baking, cooking utensils and accessories.
However, do check for quality of products especially those on discount. My personal experience was a cooling grill which was rusted. Went back to exchange and found that the whole batch was also rusted.
The staff was courteous and helpful to do the administrative work to resolved it.
Some of the lifespan of produce is already past half life, so do look carefully before purchasing.
Raymond Ong
Tried to clarify if the cheeses were expired. Called out to a backroom staff who chose to pretend not to see me, walking away. Cashier saw, ignored me as well. Queued to speak to the cashier. Rudely told me i was reading the date wrong, but it wasn't indicated anywhere on the product the mm/dd or dd/mm. Feedback about the colleague, ignored me as well.
Fantastic customer service..
X C
This place has almost all the things you need for baking. I do agree with the other reviewer that the staff can be abit cool and unhelpful. I bought some items and was making payment. The staff did not help to put the items in the recycle bag. Instead, she just went on to serve the next customer upon collecting payment.
PeiS G
I've been patronising the store many times but almost every time, the staff wasn't friendly. Couldn't even clarify my doubts on the products. I only managed to asked 2 questions before the staff appeared impatient already. Service ought to improve drastically. Not a very pleasant experience shopping there. Staff always appear like they cannot be bothered to serve any customer.
Nawal Kishor
Need to improve on service level and attentiveness. Staff are usually very cold . Only reason they are still around is because it's a onestop place for our baking needs and ofc also due to cistomers frequenting them !
Beatrice Seet
staff working at around 1pm on 18/09/23 was rude and kept talking to someone on her phone, recording voice messages while serving customers. asked her where to find the mooncake moulds and point in a general direction like that’s supposed to help me?? understand it was in a very obvious place so in the end found it by myself. but her lack of care and tone was unnecessary. from what i’ve read in the reviews this isn’t the first case of the staff being rude/unhelpful so hopefully redman can do something about giving their staff better training.
Yen Yen
The staff had no knowledge of the fat content in the cooking cream, so we had to check it ourselves in the fridge to find out. I personally had no issue with the staff's lack of knowledge, but before I left, the staff were talking behind our backs, commenting that we were going to spoil the cream by opening the fridge for too long. If you have an issue with us opening the fridge for less than five minutes to check the cream's contents, then maybe you should have sufficient knowledge of the product, so we wouldn't have to even check for about five minutes. I also don't think it was professional to be talking behind customers' backs.
Luckily, Fairprice was nearby.
Beatrice Seah
The staff member working at around 1pm on 18/09/23 was rude and kept talking to someone on her phone, recording voice messages while serving customers. I asked her where to find the mooncake moulds, and she pointed in a general direction, as if that was supposed to help me. I understand it was in a very obvious place, so in the end, I found it myself. But her lack of care and tone was unnecessary. From what I've read in the reviews, this isn't the first case of staff being rude or unhelpful, so hopefully Redman can do something about giving their staff better training.
Nawal Kishore
Service level and attentiveness need improvement. Staff are usually very cold. The only reason they are still around is because it's a one-stop place for our baking needs and, of course, also due to customers frequenting them!
Pei Si Goh
Here's the edited review:
"I've been patronizing this store many times, but almost every time, the staff were not friendly. They couldn't even clarify my questions about the products. I only managed to ask 2 questions before the staff already appeared impatient. Service ought to improve drastically. Not a very pleasant experience shopping there. The staff always appear as if they cannot be bothered to serve customers."
Swee Wei
It is understandable if staff are not familiar with every product, but being rude and unhelpful is unacceptable.
Si Qi
This place has almost all the things you need for baking. I agree with the other reviewer that the staff can be a bit cool and unhelpful. I bought some items and was paying. The staff did not help to put the items in the recycle bag. Instead, she just went on to serve the next customer upon collecting payment.
Rayner Ong
I tried to clarify if the cheeses were expired. I called out to a backroom staff member who chose to pretend not to see me, walking away. The cashier saw me, but ignored me as well. I then queued to speak to the cashier. They rudely told me I was reading the date wrong, but the product didn't indicate anywhere whether the format was mm/dd or dd/mm. My feedback about the colleague was also ignored.
Fantastic customer service.
Shawn Kee
There are many items related to baking, cooking utensils, and accessories. However, be sure to check the quality of products, especially those on discount. My personal experience involved a cooling grill that was rusted. I went back to exchange it and found that the entire batch was also rusted. The staff was courteous and helpful in resolving the issue. Additionally, some of the produce was already past its prime, so be sure to look carefully before purchasing.
Divyani Bhatia
Warning: Be cautious when buying frozen products from Redman BPP. I recently purchased mozzarella cheese from them, and to my surprise, it had mold. This is a processed cheese product, not a fresh dairy item like cream or cottage cheese, so I was shocked to see the condition it was in. Redman customer service just said sorry and asked for a few more details, then provided no further reply.
Ken KC
Bad customer service.
Visited on 2 Feb 2025 at 11:55 AM. Female cashier was rude and had a sullen expression. I picked a lucky draw slip at the cashier; she opened it for me and only showed it briefly. When I reached out to take a closer look, she held on to it and just said ‘8%’ in an annoyed tone.
Chee Yuan
Bought a tray of eggs from this store yesterday. The female cashier was unfriendly when I asked if they accepted Amex. On returning home, after cracking two eggs, the third egg was totally black. So, there went my three eggs. Went back to give feedback to the cashier. She offered to give us back one egg, which I respectfully declined. Zero stars if possible.
Positive Reviews
Ruth Loke
As compared to other storefronts I would say BP one is slightly smaller, but it’s still quite well-stocked. I came here for a baking class led by Chef Kevin. He was very patient and helpful! Do note that the baking lessons here are conducted at the kitchen table located right in front of the shop. So if you’re uncomfortable with bystanders looking at you while you bake, this is probably not the place for you.
James
Evulation of 1 year shopping there, not 1 shot. The staff are better adapting to working with different customer types. Shop is always clean and functioning fine. Quite often they open 5 minutes before, allowing you yo find your purposes. This store has got better within a year.
Mohamed Haniffa
Wow...RedMan in Bukit Panjang at last...Hope they have offers often to draw in the crowd.Suited in Bukit Panjang Plaza.Beside the Seafood Marketplace.
Andrew Joss
Fantastic selection of baking and cooking related products. Highly recommend a visit they have everything here. Please open branches in the UK! 🇬🇧 …
Andrew Joshi
Fantastic selection of baking and cooking-related products. Highly recommend a visit. They have everything here. Please open branches in the UK! 🇬🇧 …
Mohamed Hanafi
Here's the edited review:
"Wow...RedMan in Bukit Panjang at last! Hope they have frequent offers to draw in the crowd. Located in Bukit Panjang Plaza, beside the Seafood Marketplace."
Jamal
My evaluation after one year of shopping there: not a single issue. The staff have adapted better to working with different customer types. The store is always clean and functions fine. Quite often, they open 5 minutes early, allowing you to get settled. This store has improved within a year.
Ruth Loh
Compared to other storefronts, this one is slightly smaller, but it’s still quite well-stocked. I came here for a baking class led by Chef Kevin. He was very patient and helpful! Note that the baking lessons here are conducted at the kitchen table located right in front of the shop. So, if you’re uncomfortable with bystanders looking at you while you bake, this is probably not the place for you.
