Good food as usual, but staff kept staring at you, urging you to leave as they were closing, even though it was only 9 PM. They just wanted customers to leave faster so they could do cleaning earlier and knock off on time. But customers had just bought their food, sat down to enjoy their meal, and within less than 15 minutes, they were giving 'death stares' 😂.
Kervin Bee
1
Senior counter staff was super rude.
Abhi Jayaraj
2
The Subway I visited at Bukit Panjang Plaza was so busy with delivery orders that they kept delaying in-store customers.
There were three staff members, but only two were at the counters, and the third wasn't really helping, in spite of being aware of the queue of in-store customers.
The staff member handling the delivery orders was particularly curt and stern when telling customers, "I asked you to please wait, sir."
People visit Subway for a fast meal, not to wait and watch you prepare delivery orders.
Nicolas Choi
2
Horrible service by two aunties. One put her hand on the cup when giving it to us; the other was impatient when we were choosing ingredients. Furthermore, the drink had some black bits after dispensing. Please check your service and hygiene.
Jolynn Chin
1
Saw a lot of bad reviews from the Bukit Panjang outlet. Closure timing is supposed to be 10 PM, but I reached at 9:51 PM and it was closed! All the counters were empty and wiped clean. At Rail Mall, it was still open even at 9:55 PM, following the stipulated timing of closing at 10 PM! So, I suggest the Bukit Panjang outlet change its timing and not mislead or waste people's time!!
Orrin
5
The staff are most friendly here. The portions of veg are generous.
Mandy
3
It's the usual Subway standard. Tables and chairs are clean. The sandwich was okay; the cookies seem a little different, though—a little too sweet and not as chewy as before.
Bing Meng
5
Came to Bukit Panjang Plaza for breakfast, walked around to see what to eat, and in the end chose Subway. I ordered a 6-inch Teriyaki Chicken on Italian bread with mushroom soup and coffee. The mushroom soup tasted normal; not many mushrooms, so I guess they used a powder type to prepare it. The Teriyaki Chicken was great with all the vegetables and sauces, which I added, including sweet onion, honey mustard, and pepper. Service by the excellent crew was fast and polite – well done! I will visit again.
Ken Mah
1
I asked the sandwich artist, "How many pieces of meat are on it?" The cashier spoke up and said, "Extra cheese is 80 cents." I replied, "I didn't ask that." The cashier said, "Yes." It was the same incoherent response as the first time!
This is Singapore, and English is used in business. Why not educate your employees? I still don't think that I was given the right amount of meat on the BMT. I'm supposed to be GIVEN 3 SLICES OF SALAMI, but I was only given 2, and they could not understand basic English to even correct my order. THAT IS NOT RIGHT!
I really hope they correct this. For an expensive sandwich, they should have gotten it right on multiple levels!
Kian Wong
4
Good experience at Subway Bukit Panjang Plaza during off-peak hours. Fresh ingredients, friendly staff, and quick service. Perfect for a hassle-free meal. Will be back!