UOB Branch - Bukit Panjang Branch

Both the machines for money deposit is down, waited so long for them to fix. Didnt take the initiative to tell us customers how long will it take, just blindly waiting for them like watching a show. Dont understand how can both machine spoilt at the same time.. Few customers already left because of the wait… not everyone have so much time to waste. Thank you

Not friendly at all, the counter who’s in-charge opening account is super rude. Don’t even know how to greet customer

Went down with children to open an account for them. Ended up serve by a sickly staff who kept coughing nom-stop even though wear mask. Service is v slow. Waited for the whole completion process more than 1.5hr. Ended up I left without waiting for the acknowledgement paper to be printed out.

Get Q ticket number via 77588 is down but still put that stupid signboard at the entrance to mislead the public. Super inefficient, during peak hours only 2-3 counters are open. Do take note queue number taking is now only until 2.30pm instead of 4pm as they can’t cope with the queue. One of the worst and inefficient outlet I’ve came across.

The service attitude of the staff is not good and the work efficiency is low. Every time I come here to handle business, the waiting time is never less than two hours.

Antiquated and rigid processes which require people to waste time and come down to the branch. Your digital advocate then proceed to contribute to further time wasting by refusing to listen to my problem and insisting on a solution that does not work. After he finally figured out what I am saying he just offload me to the counter and went off to chat with other people. What's the point of hiring such people with zero listening skills and when they don't even understand how the internet banking platform works?!

Terrible experience. Came to get a queue number and service staff emphasised that there were 10+ people infront of me and that the waiting time would be 1 hour+. Went around for 15 mins and came back to see that my queue number was missed. Told her that the QN was missed even though it had just been 15 minutes contrary to what she informed me prior. and she told me to take a seat first. Ended up waiting for another 45 mins until I approached her again and seemed like she didnt inform anyone my queue number was missed before that? Your staff managing the queue number are the first point of contact. Shouldn’t they be more efficient in their job?

Worst bank i experience in my life. Customer officer who was working at 15/04 Around 2pm and a security who so call certis Cisco.. The customer officer she Never even step out from her desk and telling tell certis Cisco what to do and he guiding me with my cheque which I mention to them is a cross cheque. Now UOB COULDN'T HELP ME WTH MY CHEQUE AND SIMPLY THEY CAN TELL SORRY. THIS IS WORST BANK AND WORST EXPERIENCE I HAD IN MY LIFE

I have no choice but to post this so that UOB can improve its service. Had found 24 fraudulent transactions amounting close to $1700 starting 6 Dec till 30 Dec were found in my UOB bank account and called UOB hotline immediately . My debit card was immediately cancelled and I quickly reduced my transaction limit to $1000(lowest) using my UOB app. Was told that investigation would take a month and if found not authorised by me, would ‘refund’ me. A few days ago, received ‘refund’ but not full. Called hotline and was told perhaps ‘Facebook’ would refund me. I ‘made noise’ and was told to call back in a week’s time to find out the outcome!! Not UOB call me?? Yesterday, I used my app to increase my limit as I wanted to transfer a big sum. To my frustration, I could not. Needed to use my token as indicated on the app screen. I went down to Bukit Panjang Plaza branch. The young customer service guy tried to help but the app locked me out due to 3 tries. I had to take a queue number to transfer my money over the counter. During the one and a half hour wait, I saw no. 1 counter serving strictly only clients who changed new notes. Then, I saw a no. 2 counter converting to doing that too. Then, what about people like us who needed to do banking transactions urgently? Then came an elderly woman..who walked in and was served quite immediately by a smiling staff walking to serve her. I overheard..”Wealth management”. I went straight to a slim senior looking customer service man at the Q no. Counter. I asked him to help me expedite things and received a stern voice saying that everybody had to queue. Finally, my turn, after 1 hour 30 mins, I went straight to counter 4. Maslina(she is a gem) was efficient and helped to reset my digital token but still could not help! Desperate, I told her..can just transfer the money over the counter for me as it was urgent. To my horror, was told I would be charged $10 for this!! This was the last straw!! I lowered transaction limit because of fraudulent transactions and I went all the way down to a branch, queued for 90 minutes because I could not transfer on app and now slapped with a $10 counter charge due to no fault of mine! I am still awaiting the fraudulent transactions ‘refund’! Maybe I should report to MAS then I will get full amount back! I am definitely going to close my UOB account soon. Don’t need a bank that treats us like that!

I have no choice but to post this so that UOB can improve its service. I found 24 fraudulent transactions totaling close to $1700, from December 6th to December 30th, in my UOB bank account, and I called the UOB hotline immediately. My debit card was immediately cancelled, and I quickly reduced my transaction limit to $1000 (the lowest possible) using my UOB app. I was told that the investigation would take a month and that if the transactions were found to be unauthorized by me, they would 'refund' me. A few days ago, I received a 'refund,' but it was not the full amount. I called the hotline and was told that perhaps 'Facebook' would refund me. I 'made noise' and was told to call back in a week to find out the outcome. Shouldn't UOB be calling me? Yesterday, I used my app to increase my limit as I wanted to transfer a big sum. To my frustration, I could not. The app screen indicated I needed to use my token. I went to the Bukit Panjang Plaza branch. The young customer service representative tried to help, but the app locked me out after three failed attempts. I had to take a queue number to transfer my money over the counter. During the one and a half hour wait, I saw Counter No. 1 strictly serving only clients who were exchanging new notes. Then, I saw Counter No. 2 also begin doing the same. Then, what about people like us who needed to do banking transactions urgently? Then came an elderly woman who walked in and was served almost immediately by a smiling staff member who walked over to serve her. I overheard, "Wealth management." I went straight to a slim, senior-looking customer service representative at the queue counter. I asked him to help me expedite things, and he sternly replied that everybody had to queue. Finally, after 1 hour and 30 minutes, it was my turn, and I went straight to Counter 4. Maslina (she is a gem) was efficient and helped to reset my digital token, but she still could not help me! Desperate, I asked her, "Could you just transfer the money over the counter for me as it was urgent?" To my horror, I was told I would be charged $10 for this! This was the last straw! I lowered my transaction limit because of fraudulent transactions, went all the way to a branch, queued for 90 minutes because I couldn't transfer via the app, and now I'm slapped with a $10 counter charge due to no fault of mine! I am still awaiting the 'refund' for the fraudulent transactions! Maybe I should report this to MAS; then I will get the full amount back! I am definitely going to close my UOB account soon. I don't need a bank that treats its customers like that!

Worst bank I've experienced in my life. The customer officer who was working on 15/04 around 2 PM, and a security guard from Certis Cisco... The customer officer never even stepped out from her desk and told Certis Cisco what to do, while he was guiding me with my cheque, which I mentioned to them was a cross cheque. Now UOB couldn't help me with my cheque, and they could simply say sorry. This is the worst bank and the worst experience I've had in my life.

Terrible experience. Came to get a queue number, and the service staff emphasized that there were over 10 people in front of me and that the waiting time would be over an hour. I went around for 15 minutes and came back to see that my queue number had been missed. I told her that the queue number was missed even though it had just been 15 minutes, contrary to her prior information. She then told me to take a seat first. I ended up waiting for another 45 minutes until I approached her again, and it seemed she hadn't informed anyone that my queue number had been missed prior to that. Your staff managing the queue numbers is the first point of contact. Shouldn't they be more efficient in their job?

Antiquated and rigid processes that require people to waste time and visit the branch. Your digital advocate then proceeds to contribute to further time-wasting by refusing to listen to my problem and insisting on a solution that does not work. After he finally figured out what I was saying, he just offloaded me to the counter and went off to chat with other people. What's the point of hiring such people with zero listening skills, especially when they don't even understand how the internet banking platform works?!

The service attitude of the staff is not good, and their work efficiency is low. Every time I come here to handle business, the waiting time is never less than two hours.

The Q ticket number system via 77588 is down, yet they still display that stupid signboard at the entrance to mislead the public. It's super inefficient: during peak hours, only 2-3 counters are open. Please note that taking queue numbers is now only until 2:30 PM instead of 4:00 PM, as they cannot cope with the queue. This is one of the worst and most inefficient outlets I've come across.

I went down with my children to open an account for them. I ended up being served by a sickly staff member who kept coughing non-stop, even though wearing a mask. Service was very slow. I waited over 1.5 hours for the entire completion process. I ended up leaving without waiting for the acknowledgment paper to be printed out.

Both the machines for money deposit **are** down. **I** waited so long for them to be fixed. **They didn't** take the initiative to tell us customers how long **it would** take; we were left just blindly waiting, like watching a show. **I don't** understand how both **machines could be spoiled** at the same time. **A few** customers already left because of the wait; not everyone **has** so much time to waste. Thank you.

Not friendly at all. The counter staff who's in charge of opening accounts is super rude. Doesn't even know how to greet customers.