The service attitude of the staff is not good and the work efficiency is low. Every time I come here to handle business, the waiting time is never less than two hours.
HL
1
Antiquated and rigid processes which require people to waste time and come down to the branch. Your digital advocate then proceed to contribute to further time wasting by refusing to listen to my problem and insisting on a solution that does not work. After he finally figured out what I am saying he just offload me to the counter and went off to chat with other people. What's the point of hiring such people with zero listening skills and when they don't even understand how the internet banking platform works?!
Wen Bin Lim
1
Get Q ticket number via 77588 is down but still put that stupid signboard at the entrance to mislead the public. Super inefficient, during peak hours only 2-3 counters are open. Do take note queue number taking is now only until 2.30pm instead of 4pm as they can’t cope with the queue. One of the worst and inefficient outlet I’ve came across.
Leaf A
1
Not friendly at all, the counter who’s in-charge opening account is super rude. Don’t even know how to greet customer
j amie
1
Both the machines for money deposit is down, waited so long for them to fix. Didnt take the initiative to tell us customers how long will it take, just blindly waiting for them like watching a show. Dont understand how can both machine spoilt at the same time.. Few customers already left because of the wait… not everyone have so much time to waste. Thank you
Elynn Lee
1
Went down with children to open an account for them.
Ended up serve by a sickly staff who kept coughing nom-stop even though wear mask.
Service is v slow. Waited for the whole completion process more than 1.5hr.
Ended up I left without waiting for the acknowledgement paper to be printed out.
OC
4
I would like to compliment the professionalism and polite attitude for both the staff who issue the Q number at the entrancr and personnel at service customer who helped to issue me new ATM card & setup pin for the new saving acc I have opened online, but yet did not received the atm card after more than 3 working days. Both personnel listened to my complaint and patiently provided adequate assistance. I also observed that the senior staff on duty at the quick serve counter, she had been very kind & patient to help old folks customer who wanted to renew/withdraw their FD. My only ccomplaintwith UOB is that the online application and acc opening process are not automated and activated instantly like what it claims on the website. Also, email notifications were not clear. It says it will issue the atm card but never say it will be mailed or we can go to the branch to retrieve it.
abag ofgold
5
I would like to compliment uob bukit panjang branch for the short waiitng time as well as the meticulous and efficient staff that served queue 9055 on 13 June 2025 around 1420hours. Spectacled young lady with pony tail, she was very polite and assisted me seamlessly with my request. Thank you
Fini
5
I would like to compliment Maslina from UOB Bukit Panjang branch. She is so patient and helpful when she was serving my mum. She allowed my mum to sit and walked up and down to her instead. Thank you so much for your kindness.
Carol Loh
5
I have read too many bad reviews about how slow and inefficient the staff in this branch are. So I gave myself a 2-hour buffer for my visit this morning. When I arrived, a lady staff approached me and asked how she could help. I explained the login issue I was facing. She wasn't sure how to solve my problem but the security guard (yes! the security guard!) stepped forward and showed me how to activate my card and reset the password at the atm. Then I was given a queue number to go to the counter. I waited 5 mins, my number was called and everything was resolved in 10 mins flat! Which left me with more than an hour to spare before my next appointment ...not complaining!! Keep up the good service!