Here's the edited review:
I have read too many bad reviews about how slow and inefficient the staff in this branch are. So I gave myself a 2-hour buffer for my visit this morning. When I arrived, a staff member approached me and asked how she could help. I explained the login issue I was facing. She wasn't sure how to solve my problem, but the security guard (yes! the security guard!) stepped forward and showed me how to activate my card and reset the password at the ATM. Then I was given a queue number to go to the counter. I waited 5 mins; my number was called, and everything was resolved in 10 mins flat! Which left me with more than an hour to spare before my next appointment...not complaining! Keep up the good service!
Hui Lin
1
Antiquated and rigid processes that require people to waste time and visit the branch. Your digital advocate then proceeds to contribute to further time-wasting by refusing to listen to my problem and insisting on a solution that does not work. After he finally figured out what I was saying, he just offloaded me to the counter and went off to chat with other people. What's the point of hiring such people with zero listening skills, especially when they don't even understand how the internet banking platform works?!
Toby Liu
1
The service attitude of the staff is not good, and their work efficiency is low. Every time I come here to handle business, the waiting time is never less than two hours.
Wei Bin Lim
1
The Q ticket number system via 77588 is down, yet they still display that stupid signboard at the entrance to mislead the public. It's super inefficient: during peak hours, only 2-3 counters are open. Please note that taking queue numbers is now only until 2:30 PM instead of 4:00 PM, as they cannot cope with the queue. This is one of the worst and most inefficient outlets I've come across.
Elin Lee
1
I went down with my children to open an account for them.
I ended up being served by a sickly staff member who kept coughing non-stop, even though wearing a mask.
Service was very slow. I waited over 1.5 hours for the entire completion process.
I ended up leaving without waiting for the acknowledgment paper to be printed out.
Jamie
1
Both the machines for money deposit **are** down. **I** waited so long for them to be fixed. **They didn't** take the initiative to tell us customers how long **it would** take; we were left just blindly waiting, like watching a show. **I don't** understand how both **machines could be spoiled** at the same time. **A few** customers already left because of the wait; not everyone **has** so much time to waste. Thank you.
Lee A.
1
Not friendly at all. The counter staff who's in charge of opening accounts is super rude. Doesn't even know how to greet customers.
Jin Bao
5
I would like to compliment UOB Bukit Panjang Branch for the short waiting time, as well as the meticulous and efficient staff that served queue 9055 on 13 June 2025 around 1420 hours. The spectacled young lady with a ponytail was very polite and assisted me seamlessly with my request. Thank you.
Finnie
5
I would like to compliment Maslina from UOB Bukit Panjang branch. She was so patient and helpful while serving my mum. She allowed my mum to sit, and she walked up and down to her instead. Thank you so much for your kindness.
Ossy
4
I would like to compliment the professionalism and polite attitude of both the staff who issue Q numbers at the entrance and the customer service personnel. The customer service personnel helped me issue a new ATM card and set up a PIN for a new savings account I had opened online, as I had not received the ATM card after more than three working days. Both personnel listened to my complaint and patiently provided adequate assistance.
I also observed that the senior staff on duty at the quick serve counter had been very kind and patient in helping elderly customers who wanted to renew or withdraw their Fixed Deposits (FDs).
My only complaint with UOB is that the online application and account opening process is not automated and activated instantly, as it claims on the website. Also, email notifications were not clear. It said it would issue the ATM card but never specified if it would be mailed or if we could go to the branch to collect it.