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Rating Summary

5

30 reviews

5
100%
4
93%
3
87%
2
80%
1
73%

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Reviews for Yale Smart Shop Bukit Panjang

Eileen Tan

Eileen Tan

5

We are Yale digital lock users, and recently we upgraded from our old lock thanks to a trade-in promo. We made good savings! Thanks to the friendly and helpful installer, Sujan, all went well with his guidance on using the new locks. We'd also like to applaud the patience of the retail staff at Bukit Panjang Plaza, who helped us through our purchase! Thanks again!

S.G. Jiu Mei

S.G. Jiu Mei

5

Excellent service by Celine. Never pushy. I went there three times over a three-week period before I finally decided on a Yale smart lock model. During each visit, Celine didn't try to rush me into a sale and allowed me to take my time browsing. She also clearly explained the different models to me. It was precisely this non-pushy attitude that led me to finalize the purchase on my third visit. I'd also like to commend the excellent follow-up service provided by Celine and their technical support team. On the first day after installation, I needed help setting up some functions and texted their support team for assistance. They got back instantly. Their response was clear and helpful. Celine also followed up with me after installation to ensure everything went smoothly.

Ng Siew Wai

Ng Siew Wai

5

If you’re buying a digital lock, then look no further. At Yale BPP, talk to Celine. She is very knowledgeable and super helpful. She can answer all your questions, queries, and concerns. Rebecca, her manager, was super nice and professional when we talked on the phone. In the end, I bought the Yale Kyra digital lock for its quality. Yale is a reputable company that has specialized in locks for a very long time. It costs more than competitors, but I know I’m buying a quality product with very reassuring after-sales services. There are bundle deals and freebies during this year-end promo. By the way, as a young boy, I remember my first encounter with a quality padlock was a Yale.

Dania R

Dania R

5

We visited the BPP outlet to consider their various digital lock options. Celine was extremely meticulous and helpful, and did not push us to make any purchases on the spot. She even encouraged us to go back and think about it before making the final choice. Ultimately, with all the detailed information provided beforehand, my husband and I were able to discuss it and make our final decision immediately. Thank you!

Salbiah Salim

Salbiah Salim

5

Fantastic customer experience at BPP Yale. Celine was very easy to talk with. She really understands the products. She was very patient and professional both times we visited. We were considering smart locks for quite a while. We were hesitant up until the time we were making the purchase, but Celine was extremely understanding and never once pushed us to finalize the purchase. We were hesitant because we are old school. Haha. Now the locks are installed and we are quite happy indeed. It's early days still, but Yale has very good products that are easy to understand and use. The installation was smooth for us as well. Celine made sure to check in with us on the day of installation. Post-installation service with Celine was fantastic too. Thank you Celine and Yale! And Yale, this girl is a gem!

Adrian Woon

Adrian Woon

5

We've had a great experience so far. Celine was very thorough in explaining the locks and installation process. During installation, the installer was also very thorough in explaining the lock functionalities and walking us through the setup process. Overall, it was a good experience!

Lee Siang Tan

Lee Siang Tan

5

Celine is very helpful and patient in explaining the locks to us. We got the lock that suits our door and budget. Installer Lee is very professional in doing his job. He got the lock installed and explained how to use it within an hour. Celine provides a very good after-sales service regarding app questions and technical support. Good service.

Wen Tan

Wen Tan

5

I had an excellent experience with Celine at the Bukit Panjang Plaza outlet. She was patient and clear in explaining different locks. She managed to help me get an earlier slot for installation, and also provided great after-sales service. The installer also did a great job. His explanation was clear when teaching me how to pair phones.

Likai Wee

Likai Wee

5

I bought a gate lock from Yale Smart Shop in Bukit Panjang and am overall impressed. The customer service from Celine was excellent, and the installation was punctual and smooth. Highly recommend this shop for anyone looking for quality and reliability!

Shahrul Jamil

Shahrul Jamil

5

Superb customer service from Celine at the BPP outlet. She thoroughly explained to us about the different types of locks that Yale has to offer and what the setup would entail. We ended up purchasing a bundle which was on promo, and we absolutely loved the look and ease of use. The pre- and post-sales service was superb as well. She provided us with plenty of information on the locks, and also checked in to see if everything was going well during and after installation. We recommend heading down to the outlet and speaking to her if you require detailed information and a demonstration of the many types of locks Yale offers. The locks are highly recommended by me for their ease of use and a well-thought-out app. Thank you!