Yale Smart Shop at Bukit Panjang Plaza brings over 180 years of lock-making heritage and cutting-edge smart home security technology to Singapore's northwest community, offering comprehensive digital lock solutions that combine safety with convenience. As a leader in smart home security since launching the Yale Smart Living concept in 2016, this specialized store provides access to innovative products including smart locks, home alarms, safes, IP cameras, and CCTV systems that define modern home protection. Located on the second floor of Bukit Panjang Plaza, Yale Smart Shop serves homeowners seeking intelligent security solutions that integrate seamlessly with contemporary lifestyles.
The comprehensive product range includes advanced digital door locks featuring fingerprint, RFID card, PIN code, Bluetooth, and remote control access options, with popular models like the Yale YDR343 (99), YMF40A RL with fingerprint scanner (99), and YDM3109A offering multiple access methods (29). The Yale Home app enables smartphone control and real-time monitoring of lock status, while keyless convenience eliminates traditional security concerns associated with physical keys. From bedroom-suitable YDME50 locks (99.99) to premium Kyra Pro models (,129), Yale provides scalable security solutions that accommodate diverse home requirements and budgets.
Operating Monday through Sunday from 11:00 AM to 9:00 PM at #02-K1 Bukit Panjang Plaza, Yale Smart Shop offers convenient access to professional security consultations and product demonstrations. As one of 10 Yale Smart Shop locations across Singapore, this outlet provides expert guidance on smart home integration and security system optimization. With social media presence through Facebook and Instagram (@yalehomesg), Yale continues to educate customers about home security innovations while ensuring everyone can access the latest digital door locking technology for enhanced safety and convenience.
Were hesitant about getting the digital lock from Yale but after talking to Celine she was able to address all our concerns, is very affable and also knowledgeable. The whole process including arranging for the installation and the actual installation was fuss free and all very smooth. We are enjoying our digital lock now. Working very well and according to our expectations. Yale you have a great employee with excellent service there with Celine 👍🏻
Shahrul Jamal
Superb customer service from Celine from BPP outlet. She throughly explained to us about the different type of locks that Yale has to offer and how the setup was going to be like. We ended up purchasing a bundle which was was on promo, and yes, we absolutely loved the look and ease of use.
The before-and-after sales service was superb as well. She provided us with plenty of information on the locks, and also checked in to see if everything was going well during and after installation.
We do recommend heading down to the outlet and speaking to her if you require detailed information and demonstration on the many types of locks Yale has. The locks are highly recommended by myself for the ease of use and a well-thought out app.
Thank you!
Likkie Wee
I bought a gate lock from Yale Smart Shop in Bukit Panjang and am overall impressed. Excellent customer service from Celine, and the installation was punctual and smooth. Highly recommend this shop for anyone looking for quality and reliability!
wen tan
Had excellent experience from Celine from Bukit Panjang Plaza outlet. Patient and clear in explanation on different locks. She managed to help me get an earlier slot for installation. Great after sales service too.
Installer also did a great job. Explanation was clear when teaching me to pair phones.
Lay Siang Tan
Celine is very helpful and patient in explaining the locks to us. We got the lock that suit our door and budget.installer Lee is very professional in doing his job, got the lock installed , explained how to use within an hour. Celine provide a very good after sales service on the apps questions and also technical support . Good service
Andrew Woon
Had a great experience so far. Celine was very thorough in her explanations of the locks and the installation process. During installation, the installer was also very thorough in going through the lock functionalities and walking us through the setup process. Overall a good experience!
Salbiah Salam
Fantastic customer experience at BPP Yale.
Celine was very easy to talk with. She really understands the products. She was very patient and professional both times we visited.
We were considering smart locks for quite a while.
We were hesitant up till the time we were making purchase but Celine was extremely understanding and never once pushed us to finalize the purchase. We were hesitant because we are old school. Haha.
Now the locks are installed and we are quite happy indeed. It’s early days still but Yale has very good products that are easy to understand and use.
The installation was smooth as well for us. Celine made sure to check in with us on the day of installation. Post installation service with Celine was fantastic too.
Thank you Celine and Yale! And Yale - this girl is a gem!
Dhaniah R
Came down to the BPP outlet to consider their different digital locks options.
Celine was extremely meticulous, helpful and did not push us to make any purchases on the spot. She even encouraged us to go back and think about it before making the final choice. Ultimately, with all the detailed information given beforehand, my husband and I managed to discuss on the spot before making our final decision.
Thank you!
Suwardi Ngaturi
If you’re buying a digital lock, then look no further. At Yale BPP, talk to Celine. She is very knowledgeable and super helpful. She could answer all your questions, queries and concerns.
And Rebecca, her manager, is super nice and professional when we talked on the phone.
In the end, I bought Yale Kyra digital lock for its quality. Yale has a reputable company that specializes in locks for a very long time. It cost more than competitors but I know I’m buying a quality product with very reassuring after sales services. There are bundle deals and freebies during this year end promo.
BTW. As a young boy, I remember my first encounter with a quality padlock was YALE.
sg99 me
Excellent service by Celine. Never pushy. I went there 3x over a span of 3 weeks before I finally decided on a model of Yale smart lock. For each visit, Celine didn’t try to hurry me to close the sales and let me take my time to browse. She also explained clearly the models to me . It is precisely this non-pushy attitude that I decided to confirm the deal at the 3rd visit.
I also like to commend on the excellent follow-up service by Celine and their technical support. On the first day after installation, I needed help on to set some functions and texted the backend support for assistance. They got back instantly. Clear and good. Celine also follow up with me after installation if everything went smoothly.
Irene Tan
We are Yale digital lock user, recently we had an upgrade from our old lock all thanks to a trade in promo… we made a good savings !
Thanks to the friendly n helpful installer Sujan.. all when well with the guidance to use the new locks. Also to applaud the patience of the retail staff at Bukit Panjang Plaza, helping us through our purchase! Thanks again!
Karim A
Very good service. Installation was a breeze. Highly qualified technicians who installed it efficiently and spent good time on the demo and setup guide for family.
Product works fine. Yale quality is clearly seen in the product.
KT洪
Was looking for digital lock for my main wooden door and metal gate. Survey for few different brands. At BPP Yale, Celine was very helpful to understand our requirements and recommend the type of digital locks for us. Visited few times to seek for advice, Celine was still very friendly to assist us. The arrangement of metal gate installation in the morning, and digital locks installation in the afternoon was done perfectly. The before and after service is great. Thank you Celine.
Muhd Nu'man
Me and wifey were not too sure which type of digital locks were suitable for us! Shannon who was there at the time was patient enough to answer all our queries and we were happy to made the purchase! Upon purchasing, Celine made a follow up call to assist with the installation procedures! For those who have any thoughts of getting a digital lock, do make your way down as the team will assist with such professionalism!! Kudos and thank you again!! 😊
Lim Jason
Here’s a corrected and polished version of your sentences with improved grammar and flow:
The sales personnel (Bukit Panjang mall)were very helpful and knowledgeable about their products, and the installer was experienced. Overall, I am very happy with the service and the product I received by taking advantage of the upgrade promotion package.
Rose Wong
We were hesitant about getting the digital lock from Yale, but after talking to Celine, she was able to address all our concerns and is very affable and knowledgeable. The whole process, including arranging for the installation and the actual installation, was fuss-free and very smooth. We are enjoying our digital lock now. It is working very well and according to our expectations. Yale, you have a great employee with excellent service in Celine. 👍🏻
Lim Jayden
The sales personnel (Bukit Panjang mall) were very helpful and knowledgeable about their products, and the installer was experienced. Overall, I am very happy with the service and the product I received thanks to the upgrade promotion package.
Muhammad Nu'man
My wifey and I were not too sure which type of digital lock was suitable for us! Shannon, who was there at the time, was patient enough to answer all our queries, and we were happy to make the purchase! Upon purchasing, Celine made a follow-up call to assist with the installation procedures! For anyone considering a digital lock, do make your way down as the team will assist with such professionalism! Kudos and thank you again! 😊
Kay Teck Hong
I was looking for a digital lock for my main wooden door and metal gate. I surveyed a few different brands. At BPP Yale, Celine was very helpful in understanding our requirements and recommending the type of digital locks for us. I visited a few times to seek advice, and Celine was still very friendly to assist us. The arrangement for the metal gate installation in the morning and digital locks installation in the afternoon was done perfectly. The service, both before and after, was great. Thank you, Celine.
Karim Ali
Very good service. Installation was a breeze. Highly qualified technicians installed it efficiently and spent ample time on the demo and setup guide for the family. Product works fine. Yale quality is clearly seen in the product.
Eileen Tan
We are Yale digital lock users, and recently we upgraded from our old lock thanks to a trade-in promo. We made good savings! Thanks to the friendly and helpful installer, Sujan, all went well with his guidance on using the new locks. We'd also like to applaud the patience of the retail staff at Bukit Panjang Plaza, who helped us through our purchase! Thanks again!
S.G. Jiu Mei
Excellent service by Celine. Never pushy. I went there three times over a three-week period before I finally decided on a Yale smart lock model. During each visit, Celine didn't try to rush me into a sale and allowed me to take my time browsing. She also clearly explained the different models to me. It was precisely this non-pushy attitude that led me to finalize the purchase on my third visit.
I'd also like to commend the excellent follow-up service provided by Celine and their technical support team. On the first day after installation, I needed help setting up some functions and texted their support team for assistance. They got back instantly. Their response was clear and helpful. Celine also followed up with me after installation to ensure everything went smoothly.
Ng Siew Wai
If you’re buying a digital lock, then look no further. At Yale BPP, talk to Celine. She is very knowledgeable and super helpful. She can answer all your questions, queries, and concerns.
Rebecca, her manager, was super nice and professional when we talked on the phone.
In the end, I bought the Yale Kyra digital lock for its quality. Yale is a reputable company that has specialized in locks for a very long time. It costs more than competitors, but I know I’m buying a quality product with very reassuring after-sales services. There are bundle deals and freebies during this year-end promo.
By the way, as a young boy, I remember my first encounter with a quality padlock was a Yale.
Dania R
We visited the BPP outlet to consider their various digital lock options.
Celine was extremely meticulous and helpful, and did not push us to make any purchases on the spot. She even encouraged us to go back and think about it before making the final choice. Ultimately, with all the detailed information provided beforehand, my husband and I were able to discuss it and make our final decision immediately.
Thank you!
Salbiah Salim
Fantastic customer experience at BPP Yale.
Celine was very easy to talk with. She really understands the products. She was very patient and professional both times we visited.
We were considering smart locks for quite a while.
We were hesitant up until the time we were making the purchase, but Celine was extremely understanding and never once pushed us to finalize the purchase. We were hesitant because we are old school. Haha.
Now the locks are installed and we are quite happy indeed. It's early days still, but Yale has very good products that are easy to understand and use.
The installation was smooth for us as well. Celine made sure to check in with us on the day of installation. Post-installation service with Celine was fantastic too.
Thank you Celine and Yale! And Yale, this girl is a gem!
Adrian Woon
We've had a great experience so far. Celine was very thorough in explaining the locks and installation process. During installation, the installer was also very thorough in explaining the lock functionalities and walking us through the setup process. Overall, it was a good experience!
Lee Siang Tan
Celine is very helpful and patient in explaining the locks to us. We got the lock that suits our door and budget. Installer Lee is very professional in doing his job. He got the lock installed and explained how to use it within an hour. Celine provides a very good after-sales service regarding app questions and technical support. Good service.
Wen Tan
I had an excellent experience with Celine at the Bukit Panjang Plaza outlet. She was patient and clear in explaining different locks. She managed to help me get an earlier slot for installation, and also provided great after-sales service.
The installer also did a great job. His explanation was clear when teaching me how to pair phones.
Likai Wee
I bought a gate lock from Yale Smart Shop in Bukit Panjang and am overall impressed. The customer service from Celine was excellent, and the installation was punctual and smooth. Highly recommend this shop for anyone looking for quality and reliability!
Shahrul Jamil
Superb customer service from Celine at the BPP outlet. She thoroughly explained to us about the different types of locks that Yale has to offer and what the setup would entail. We ended up purchasing a bundle which was on promo, and we absolutely loved the look and ease of use.
The pre- and post-sales service was superb as well. She provided us with plenty of information on the locks, and also checked in to see if everything was going well during and after installation.
We recommend heading down to the outlet and speaking to her if you require detailed information and a demonstration of the many types of locks Yale offers. The locks are highly recommended by me for their ease of use and a well-thought-out app.
Thank you!
