Makan Musings
Most of the staff are either pushy on sales or sound angsty, as if customers owe them a living.
Location: Level 1, Unit Number #01-10/11
Quality products and services
Hockhua Tonic at Bukit Panjang Plaza represents a trusted household name in traditional Chinese medicine, having served Singapore and Malaysia communities since 1989 with extensive expertise in TCM, health supplements, and therapeutic tonics. Located at #01-10/11 with operating hours from 10am to 9:30pm Monday through Sunday, this established outlet forms part of Singapore's most comprehensive TCM retail network with 61 locations across the island. The store specializes in traditional Chinese medicine retail, offering customers authentic healing remedies and wellness products that have been trusted by generations of families seeking natural health solutions and traditional therapeutic approaches.
The comprehensive product range includes an extensive selection of traditional Chinese medicines, premium ginseng varieties, carefully selected bird's nest products renowned for their nutritional and therapeutic benefits, and seafood delicacies such as abalones and scallops prized in Chinese culinary and medicinal traditions. The store stocks high-quality Chinese herbs alongside a wide range of Singapore-produced and packed TCM products, ensuring customers have access to both imported authentic ingredients and locally manufactured traditional medicine preparations. This careful curation of products reflects Hockhua Tonic's commitment to maintaining the highest standards of quality and authenticity in traditional Chinese medicine retail, serving customers who value both heritage wisdom and modern quality assurance.
The Bukit Panjang Plaza location benefits from excellent accessibility through the mall's strategic positioning between LRT stations and bus interchange, making traditional Chinese medicine conveniently available to residents across the western region. Modern convenience meets traditional healing through the store's availability on both foodpanda and Deliveroo platforms, offering delivery within 32 minutes for customers seeking the comfort of home delivery for their health and wellness needs. This seamless integration of traditional TCM retail with contemporary shopping convenience ensures that customers can access time-tested healing remedies and wellness products whether they prefer the personal consultation experience of in-store shopping or the convenience of modern e-commerce delivery services.
Based on 5 reviews
Out of 174 shops
Not enough ratings
Makan Musings
Most of the staff are either pushy on sales or sound angsty, as if customers owe them a living.
Da Lin Wen
Here's the lightly edited review: I initially disagreed with the review that claimed the staff at the Bukit Panjang outlet had a pushy attitude towards customers when selling expensive herbs—until I experienced it firsthand today. I picked up a herb priced at $6.90 and proceeded to the cashier, only to be completely ignored by the saleswoman, reportedly the only "Singaporean" working in the outlet. Instead of assisting me, she was busy coaxing an elderly lady into purchasing 石斛. I stood at the counter for five minutes, waiting patiently, before asking—twice—if someone could assist me with payment. Both times, I was ignored. Beyond her disregard for customers, this saleswoman has a habit of openly reprimanding her colleagues, something I have witnessed multiple times. Her behavior suggests she believes her status as a Singaporean grants her special privileges, allowing her to belittle others. This is unacceptable. I have tolerated her poor attitude on previous visits, but today’s incident compels me to speak up. No customer should be treated as if they are invisible, nor should staff be made to feel inferior in front of others. The company must take decisive action against such unprofessional behavior to uphold its reputation. Otherwise, I see no reason to continue supporting this business when other herbal stores offer better service and respect for their customers.
Jayne Ng
I realize the $1.50 barley was sold out as early as 4pm, whereas the $2.20 barley was not sold and many bottles were left. Is the store not brewing more due to the price difference, so, in a way, pushing customers to buy the $2.20 version? I've come on certain days around 2-3pm and the staff says it's not ready yet, yet today it sold out by 4pm? Very disappointing. It seems like they focus more on sales instead.
Jayson Tay
Wide variety of herbs.
Alvin Yeo
Service was very good. Shi Li Hui was very attentive and good-mannered.
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