Japan Home at Bukit Panjang Plaza serves as your one-stop destination for modern lifestyle and household living, bringing the best of Japanese-inspired quality and design to Singapore's northwest community. As part of Singapore's extensive network of 45 Japan Home outlets, this store offers exceptional value and an incredible variety of products that make everyday living more organized, efficient, and aesthetically pleasing. From kitchen essentials to home decor, Japan Home transforms houses into functional and beautiful homes.
The store features an extensive collection including kitchenware and dining essentials, electronics and gadgets, interior decor and storage solutions, personal care and bathroom items, stationery and hobby supplies, plus gardening products for green thumbs. Their carefully curated selection emphasizes quality, functionality, and the distinctive Japanese attention to detail that customers have come to trust. Whether you're organizing your home, updating your kitchen, or adding stylish touches to your living space, Japan Home provides affordable solutions without compromising on quality.
Located at #03-05 Bukit Panjang Plaza, Japan Home operates daily from 7:00 AM to 7:00 PM, including public holidays, offering convenient early morning and evening shopping hours. The store also provides Click & Collect service with no minimum spend, allowing customers to shop online and pick up their orders at their convenience. With its commitment to providing the best quality products at the best value, Japan Home continues to be the preferred choice for households seeking Japanese-inspired lifestyle solutions.
Ordered online, sent multiple emails to inquire about the status of my order. The order was placed on the 3rd February, chosen date of collection was 14 February. I called the Bukit Panjang Plaza branch on Sunday, 16th February and was told that the delivery was not yet done, but they had this item in stock and I can just pick it up.
So I specially headed down, only to realize what they had in stock was a wrong item, making my trip down a futile effort and a waste of my time.
Till now (19feb), there has been ZERO response to the multiple emails I have send to ask about the status of my order.
This is my first time making a purchase with Japan Home and I regret to say that so far this has been an unpleasant experience.
bearythots
Last month: Cheaper Rittersport chocolate here near expiry date but good buy. ⭐️⭐️⭐️
Now: Price has increased by $1. Won't be buying anymore.
Leonard Thangavelu, PBM
A popular low price store
Zhen Wei Lee
The staff aunty working today at 9pm 21st august was rude, inefficient and nasty i am never coming back, she does not understand the promotions and explained very poorly making me
more confused and she was very impatient slamming her hand on the counter
Eve Shiroyuki
Very bad service. The chinese aunty staff is very lazy to even bother to assist and check stock availability.
The outlet wasn't even busy to begin with.
I was even confused when she asked me to provide their item number??
She said there is no stock records and yet she is asking me to provide when in the 1st place she as a staff SHOULD know and have records kept in their system! If not, how they do their stock checking?
She makes no sense at all.
Overall, very bad service.
Will not recommend to go Bukit Panjang Plaza Outlet.
Abdul Samad J
The old lady there is super rude. Asked her where the kitchen weighing scale is and she said that they don’t have it & later i found it myself. When i told her about it, she just wants to ignore me without bothering much. This attitude at this age? Pls get some nice staff.
ching sian siaw
The service attitude of the staff is very bad, two of them (aunty with glasses and a short lady with red straight hair)...
Last sunday(07/02/21) at 9:00pm, I need to buy something at the shop.I want to ask about some product, but no one cares about me but it doesn't matter………I waited for more than 20 minutes and asked three times before they gave me the product I wanted
I don’t want to talk about the attitude of the lady when she took the item down. Then I said i need to check it. But the employee didn’t open it and let me to check the item. They also didn’t look at me either, they kept talking about the price………Instead, he tied the rope and let me to pay the item.
I think my friends and I will not go again because the staff is very bad and I think we are not respected , I hope your company can improve the attitude of your employees
Shaun Kumar
Asked the old aunty if had knife sharpener and she ignored me than when approached her again she said don't have whilst the younger staff showed me where it is and even told me the difference in product. During pay me t the same aunty was mumbling no nets no nets and had to clarify 3 times what she was speaking. She seemed not interested to be working there and wouldn't recommend to go to her for assistance
cuby
i bought 4 water bottles and leaved the store but then after I went for a walk around the shopping mall I came across the store again and saw a sign buy 4 free 1 , so I went in and kindly asked the chinese old aunty if this was true and can I get another water bottle , she asked me: " look carefully , this item is at the front and not at the back you bought the water bottle at the back so next time you must look very carefully" she fiercely asked and I apologized as she was shouting and so I said" I asked politely your attitude is very bad " and she replied to me to just leave the store
Zheng Wei Lee
The staff aunty working today at 9pm, 21st August, was rude, inefficient, and nasty. I am never coming back. She does not understand the promotions and explained very poorly, making me more confused. She was also very impatient, slamming her hand on the counter.
Evie Yu Qi Siew
Very bad service. The Chinese staff member was very lazy and didn't even bother to assist or check stock availability. The outlet wasn't even busy to begin with. I was confused when she asked me to provide the item number!
She said there were no stock records, and yet she was asking me to provide it, when in the first place, as a staff member, she should know and have records kept in their system! If not, how do they do their stock checking? She made no sense at all.
Overall, very bad service. I will not recommend going to the Bukit Panjang Plaza Outlet.
Abdul Sameer J.
The old lady there is super rude. I asked her where the kitchen weighing scale was, and she said that they didn't have it. Later, I found it myself. When I told her about it, she simply ignored me, showing little concern. This attitude at this age! Please get some nice staff.
Ching Sian Siow
The service attitude of the staff was very bad, especially two of them: an 'aunty' with glasses and a short lady with red straight hair.
Last Sunday (07/02/21) at 9:00 PM, I needed to buy something at the shop. I wanted to ask about a product, but no one seemed to care, though that wasn't the main issue. I waited for over 20 minutes and had to ask three times before they gave me the product I wanted.
I don't want to talk about the attitude of the lady when she took the item down. Then I said I needed to check it, but the employee didn't open it or let me check the item. They also didn't look at me; instead, they kept talking about the price. He just tied the rope and told me to pay for the item.
I think my friends and I will not go again because the staff was very bad, and I felt we were not respected. I hope your company can improve the attitude of your employees.
Shawn Kumar
I asked the old aunty if they had a knife sharpener, and she ignored me. Then, when I approached her again, she said they didn't have any, while the younger staff showed me where it was and even explained the difference between products. During payment, the same aunty was mumbling "no nets, no nets," and I had to clarify three times what she was saying. She seemed uninterested in working there, and I wouldn't recommend going to her for assistance.
Coby
I bought 4 water bottles and left the store. After I went for a walk around the shopping mall, I came across the store again and saw a sign: 'Buy 4, Free 1'. So I went in and kindly asked the Chinese old aunty if this was true and if I could get another water bottle. She asked me: "Look carefully. This item is at the front, not at the back. You bought the water bottle at the back, so next time you must look very carefully." She fiercely asked, and I apologized as she was shouting. So I said, "I asked politely. Your attitude is very bad." And she told me to just leave the store.
Wai Jie Ping
I ordered online and sent multiple emails to inquire about the status of my order. The order was placed on February 3rd, with a chosen collection date of February 14th.
I called the Bukit Panjang Plaza branch on Sunday, February 16th, and was told that the delivery was not yet complete, but they had the item in stock and I could just pick it up.
So I specifically headed down, only to realize that what they had in stock was the wrong item, making my trip a futile effort and a waste of my time.
As of today (February 19th), there has been zero response to the multiple emails I have sent inquiring about the status of my order.
This is my first time making a purchase from Japan Home, and I regret to say that so far, this has been an unpleasant experience.
Berry Thong
Last month: Rittersport chocolate was cheaper here, near its expiry date, but a good buy. ⭐️⭐️⭐️
Now: The price has increased by $1. I won't be buying anymore.
