Kimage Hair Salon at Bukit Panjang Plaza represents 28 years of professional hairdressing excellence, founded on the guiding belief that an individual's personality can be amplified through expert hair craftsmanship. Established in 1994, Kimage has grown into a boutique salon chain with 8 outlets across Singapore, serving clients with 68 skilled hairdressers who deliver unique personality and lifestyle-based consultations. Located within the convenience of Bukit Panjang Plaza, this salon provides a spacious, relaxed environment where clients can discover their perfect hairstyle while enjoying personalized attention and professional expertise.
The salon offers comprehensive hair services including precision cuts, professional styling, hydrating treatments, and color services, all delivered by qualified senior stylists who understand the art of enhancing natural beauty. With packages starting from 5 for Style + Wash + Blow and specialized treatments like Hydrating Hair Treatment at 0, Kimage provides excellent value alongside superior service quality. The salon's commitment to accessibility features wheelchair-accessible facilities throughout, ensuring comfort and convenience for all guests regardless of mobility needs.
Conveniently located at #03-20 Bukit Panjang Plaza, Kimage operates Monday to Friday from 11:00 AM to 9:00 PM and weekends from 10:00 AM to 9:00 PM, with easy online booking available through their website. The salon's outstanding customer satisfaction is reflected in their 4.9-star rating from 117 reviews and recognition as one of Bukit Panjang's top 3 hair salons. With their unique service guarantee allowing complimentary solutions within 10 days if clients are less than satisfied, Kimage continues to set the standard for professional hair care and customer service excellence in Singapore's northwest region.
Based on 30 reviews
Out of 174 shops
Not enough ratings
Apple Airasia
WORST ever salon experience!! The lady who was cutting my hair keep gossiping with another employ while cutting my hair. Hard sell and keep recommend for scalp treatment. It was so bad. COST ME $350 for this service and after wash my hair got more scalp (attached pic). My hair feel like straw and dry after coloring. WILL NOT RECOMMEND TO OTHERS
L R
I’m quite disappointed by my experience as I have my stylist one clear requirement that I did not want my hair to have a seperated layer. I told her my hair is prone to puffing up and the layer needs to be seamless. She agreed but in the end proceeded to cut my hair exactly how I told her not to. When I tried to alert it to her, she did not receive the feedback and proceeded to tell me it’s exactly how it’s supposed to be. Within the next 15 minutes as the humidity hit my hair, precisely what I said happened. Apart from this she was also generally unpleasant, which is totally unacceptable but also unacceptable considering the price point. Terrible service
Joanne
If I can indicate 0 star for service I will after today’s visit. I am not sure if the reason is undermanned or office politics that all of hairstylists are tasking the same newbie guy to wash and blow dry hair for their customers but it is definitely unacceptable to blow dry my hair halfway and got instructed by another hairstylist to leave immediately to wash hair for another customer whom treatment just ended. Came back to me for a short while and did that again. Not once but twice (leaving my hair to dry naturally). I even have to pick up the hair dryer on my own to blow dry the front segment when I am left unattended the second time and saw another hairstylist snickering when i did that. Am a long term customer (over 10 years) and the amount that I have spent here is definitely no less than any other customer to deserve this treatment. Even a first time customer doesn’t deserve this. The only saving grace is probably Dollyn’s hair cut skills but that is not going to make up for this poor service. No need to reply asking me to email for more details (saw that this is the standard reply to all poor rating). The details are stated (didn’t mention names not because I don’t know who they are but just don’t want to go to the extreme). Sort out these issues, else you will lose more customers.
Ariel
Worst ever salon experience!! The lady who was cutting my hair kept gossiping with another employee while cutting my hair. There was hard selling and constant recommendations for scalp treatment. It was so bad. This service cost me $350, and after washing my hair, my scalp got worse (attached pic). My hair felt like straw and dry after coloring. Will not recommend to others.
Joan
If I could give 0 stars for service, I would after today's visit. I'm not sure if the reason is understaffing or office politics, but all the hairstylists were tasking the same newbie to wash and blow dry hair for their customers. It was definitely unacceptable to blow dry my hair halfway and then be instructed by another hairstylist to leave immediately to wash hair for another customer whose treatment had just ended. He came back to me for a short while and then did the same thing again. This happened not once, but twice, leaving my hair to dry naturally. I even had to pick up the hair dryer myself to blow dry the front segment when I was left unattended the second time, and I saw another hairstylist snickering when I did so. I am a long-term customer (over 10 years), and the amount I have spent here is definitely no less than any other customer's; I certainly don't deserve to be treated this way. Even a first-time customer doesn't deserve this. The only saving grace is probably Dollyn's haircut skills, but that is not going to make up for this poor service. No need to reply asking me to email for more details (I've seen that this is the standard reply to all poor ratings). The details are stated (I didn't mention names, not because I don't know who they are, but because I just don't want to go to extremes). Sort out these issues, otherwise you will lose more customers.
Elroy
I’m quite disappointed by my experience as I gave my stylist one clear requirement: that I did not want my hair to have a separated layer. I told her my hair is prone to puffing up and the layer needs to be seamless. She agreed, but in the end proceeded to cut my hair exactly how I told her not to. When I tried to alert her to it, she did not take the feedback and proceeded to tell me it’s exactly how it’s supposed to be. Within 15 minutes, as humidity hit my hair, precisely what I said would happen, did. Apart from this, she was also generally unpleasant, which is unacceptable, especially considering the price point. Terrible service.
Carol Jo
James always best knowing my preference of hairstyle. His skill is shown & always attentive in detail and care for every haircut/bonding/treatment I have.
Khadijah Aslam
had my hair done by hairstylist May Kwok and honestly had such a great experience. She explained everything she was doing step by step. Super professional but also super easy to chat with. Definitely recommend her if you’re looking for someone who really knows what they’re doing!
Hui Min
Had an extremely pleasant experience cutting here at Kimage because of leading stylist Dollyn Tan :) She is friendly, patient and respects her customers! Usually other salon will cut a big chunk of my hair when i only request just to trim the ends. She respects customer's request and really only trim the dead ends, which made me really happy! Also took her time to help me perfect my hime hair cut, instead of rushing to finish the job. And she also taught me how to style my hair, which i really appreciate. Very happy with how my hair turned out!
ColourPencils
Ms Yvonne Wong is a patient, attentive and experienced Principal hair stylist. She listens attentively and fulfils all my hair styling requests. She also cuts my hair with professional techniques. She will eventually wrap up each hair cut session with a thorough three-dimensional overview check. The hair serum that she applied as the finishing touch makes my hair very soft. I have trusted my hair to her for years 😊💗. Thank you Yvonne!
C ZL
Went for a haircut here recently. The leading stylist Felice was very friendly and experienced. Impressed by how detailed/meticulous she was in cutting and making sure the final result is what I wanted . Loved my haircut & fringe perm from her. She was also really nice and gave me tips on how to take proper care of my hair. There was also no hardselling here which I appreciated.
Sui
Good service! Starting to be a regular because they do not rush their service and really attentive to customers needs. Came in today at around 7pm+ and a lady at the counter said "you look familiar, you've been here before yes?" 🙈Anyway, the hairstylist that attended to me was great. Not pushy or upselling anything. Even showed me how to blowdry my hair to make it more volumnous. Which is why i'm doing this review. Sorry I didn't catch her name but thank you!
Hazwani Nenawi
I love my haircut done by James Lei. He able to do the hairstyle that i requested because most shop unable to do it due to my thick hair.
Renny Nenpari
I love coming here for my regular trims & treatments. The staff are always welcoming, pleasant and friendly. I have always been satisfied with their service. They are also not pushy with their services & products. They will respect your refusal with a smile. Keep up with the service!
Hula Nez
My second visit for a haircut by Stylist Dollyn Tan at the Bukit Panjang salon. Very happy with the cut she did for me. Will definitely return for future hair services.
Qijia Law
It was my first time stepping into a well known saloon like Kimage and I had the most wonderful experience! I told Dollyn about the needs of my hair and told her to just cut the hairstyle that she feels will suit me best and she did an amazing job! The shampooing was very comfortable as well as I could really feel the pressure as she massage the scalp. I have a lot of hair and she was really patient to take her time to help me cut my hair layer by layer. I am amazed with the results! There was a lucky draw right before payment and I got a discount off their products but there was no hard selling even though I decided not to buy the product. Really pleasant experience! I would recommend this place to anyone and I would visit again :)
YIN
Thanks much for the complimentary Kerastase scalp scrub (from the CNY lucky draw) - it was most refreshing! Deeply appreciative of Dollyn who always gives her best whether it be a cut, wash, blow dry or scalp massage. 感恩！
# Khim
Yvonne have been taking care of my hair style for years, I always have confidence in her advances, be it the length of my hair or products to use, the outcome always make me feel 👍🏼
Carol Joy
James always knows my hairstyle preferences best. His skill is evident, and he is always attentive to detail and caring for every haircut/bonding/treatment I have.
Kim
Yvonne has been taking care of my hair for years. I always have confidence in her advice, be it the length of my hair or products to use; the outcome always makes me feel 👍🏼
Ying
Thanks much for the complimentary Kerastase scalp scrub (from the CNY lucky draw). It was most refreshing! Deeply appreciative of Dollyn, who always gives her best whether it be a cut, wash, blow dry, or scalp massage. 感恩！
Chee Jia Law
It was my first time stepping into a well-known salon like Kimage, and I had the most wonderful experience! I told Dollyn about my hair's needs and asked her to cut a style she felt would suit me best, and she did an amazing job! The shampooing was very comfortable, as I could really feel the pressure as she massaged my scalp. I have a lot of hair, and she was really patient, taking her time to help me cut it layer by layer. I am amazed with the results! There was a lucky draw right before payment, and I received a discount on their products. Even though I decided not to buy any, there was no hard selling. It was a really pleasant experience! I would recommend this place to anyone, and I would visit again :)
Hui Lan Ng
My second visit for a haircut by Stylist Dollyn Tan at the Bukit Panjang salon. I am very happy with the cut she did for me. I will definitely return for future hair services.
Rennie Nambiar
I love coming here for my regular trims and treatments. The staff are always welcoming, pleasant, and friendly. I have always been satisfied with their service. They are also not pushy about their services and products. They will respect your refusal with a smile. Keep up the service!
Hazwani Nawawi
I love my haircut done by James Lei. He was able to do the hairstyle that I requested because most shops couldn't do it due to my thick hair.
Swee
Good service! I'm starting to be a regular because they don't rush their service and are really attentive to customers' needs. I came in today a little after 7 PM, and a lady at the counter said, "You look familiar; you've been here before, yes?" 🙈 Anyway, the hairstylist who attended to me was great. She wasn't pushy or upselling anything. She even showed me how to blow-dry my hair to make it more voluminous. Which is why I'm writing this review. Sorry I didn't catch her name, but thank you!
Colin Zhi Lim
Went for a haircut here recently. The leading stylist, Felice, was very friendly and experienced. Impressed by how detailed and meticulous she was in cutting and making sure the final result was what I wanted. Loved my haircut and fringe perm from her. She was also really nice and gave me tips on how to take proper care of my hair. There was also no hard-selling here, which I appreciated.
Colour Pencil
Ms Yvonne Wong is a patient, attentive, and experienced Principal Hair Stylist. She listens attentively and fulfills all my hair styling requests. She also cuts my hair with professional techniques. She always wraps up each haircut session with a thorough final check. The hair serum that she applied as the finishing touch makes my hair very soft. I have trusted my hair to her for years 😊💗. Thank you Yvonne!
Hui Ming
I had an extremely pleasant experience getting my hair cut here at Kimage, thanks to leading stylist Dollyn Tan. She is friendly, patient, and respects her customers! Usually, other salons would cut a big chunk of my hair when I only requested to trim the ends. She respects customers' requests and really only trims the dead ends, which made me really happy! She also took her time to help me perfect my Hime haircut, instead of rushing to finish the job. And she also taught me how to style my hair, which I really appreciate. I am very happy with how my hair turned out!
Hadijah Azlan
I had my hair done by hairstylist May Kwok and honestly had such a great experience. She explained everything she was doing step by step. She was super professional but also super easy to chat with. Definitely recommend her if you’re looking for someone who really knows what they’re doing!
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