Switch+ at Bukit Panjang Plaza serves as Singapore's trusted Apple Premium Reseller, bringing cutting-edge Apple technology and exceptional customer service to the northwest community since the company's founding in 1995. Originally established with the vision to "switch" people from PC to Mac, Switch+ has evolved into a comprehensive Apple specialist that makes the latest iPhone, iPad, and Apple accessories accessible to everyone through competitive pricing and expert support. Located on the second floor of Bukit Panjang Plaza, this modern electronics store provides convenient access to Apple's complete ecosystem alongside personalized service that ensures customers maximize their technology investments.
The comprehensive product selection includes the latest iPhone models, iPad tablets, Apple accessories, and related technology products, all offered at budget-friendly prices that make premium technology accessible to diverse customers. Switch+ provides valuable trade-in options for used iPhones, enabling customers to upgrade affordably while responsibly recycling older devices. The knowledgeable staff excel at solving device issues, informing customers about current promotions to maximize savings, and providing technical support that extends beyond the initial purchase to ensure long-term satisfaction with Apple products.
Operating daily from 10:00 AM to 10:00 PM at #02-38/39 Bukit Panjang Plaza with WhatsApp support at +65 6362 3077, Switch+ offers extended availability and multiple communication channels that accommodate busy lifestyles. Customer reviews consistently highlight the helpful, patient, and polite service that makes technology purchasing stress-free and enjoyable. With a strong online presence at switch.sg and commitment to customer education, Switch+ continues to be the preferred destination for Apple products, combining product expertise with genuine care for customer success in the ever-evolving world of mobile technology.
Based on 30 reviews
Out of 174 shops
Not enough ratings
Benjamin Poh
Used to buy iphones from them, today (8/6/25) my son was playing games on their display phones, a malay lady came to activate the alarm and said they cannot play games. So weird then next time just display fake phones
Cheok Yi Kung
Update: 18th Jan We came back to return the charger arm and aimed to buy an Apple Watch. Once again, it did not end well. We stepped in to apologise we had to exchange the arm since we had already done an exchange previously, the store supervisor was accommodating and we went about perusing the watches. The store supervisor, confronted us suddenly from behind, “are you the one who wrote the google review?” I said which one? She went off quickly without a word and worked at her computer. We continued browsing and loudly Aysha announced “are you Cheok Yi kung”, to the entire store. I was shocked, not only was it not right to call someone out about a review on their service but to announce their name? She continued to tell me that what I had written was not nice, I retorted “maam, I did not force you to do this job, you didn’t need to be hostile to me. I had to ask you to calm down” She will not back down and continued to vent her feelings and frustrations to me, on an ending note she refuted, “I’m not the owner I’m the supervisor”. I answered that does not help her case on her professionalism. I didn’t intend to update this but out of concern for anyone who is brave enough to write anything of a bad review, be warned that you will face retaliation from their supervisor. Who rather than manning the store well and taking constructive feedback, decides to put all of her effort into mediating google reviews. To the supervisor: if you’re reading this, stop this behaviour, if this job is too much for you, don’t do it. I expect better from someone who is a store supervisor, my expectations of my second visit was already 0 but you still managed to disappoint. 28th Dec After a mix up in Christmas presents, we ended up with 3 headphones for 2 of us. I went in today to see if we could return or refund one and I understood from your staff, Aysha and Terence that they are not able to accommodate our refund or return, even tho the AirPods were sealed and in good condition and returned within a week. (Bought 23rd Dec and returned 28th Dec). Conveying that to us was fine but the tone and the hostility from your staff was unacceptable. I had to calm her down because she alarmed me with her defensive behaviour and almost wanted to fight. We literally just bought 600+ worth of products from your store. I had asked why can’t it be returned or refunded and where it was written, she haughtily stated “yah I’m telling you now”. I had to ask if she owned the store because she sure acts like she did. Whoever is the owner, I’m sorry your staff lost you a customer but I am never patronising your store again.
umzmai
Staff is friendly however not clear. I came 3 times, each time, different staffs will tell me different things. First staff said i could do installment payment in a certain way. Then the second staff said i couldnt.... The third staff was the worst as she laughed at my face when there was a problem with the payment. Ended up I couldn't do installment, waste my time coming to the store. Next time explain properly.
Ng Mei
The staff is friendly; however, their communication is not clear. I came three times, and each time, different staff members told me different things. The first staff member said I could make an installment payment in a certain way. Then the second staff member said I couldn't. The third staff member was the worst, as she laughed in my face when there was a problem with the payment. Ultimately, I couldn't make an installment payment, wasting my time coming to the store. Next time, explain properly.
Cheok Yi Kong
Here's the edited review: Update: 18th Jan We came back to return the charger arm and aimed to buy an Apple Watch. Once again, it did not end well. We stepped in to apologize for having to exchange the arm since we had already done a previous exchange; the store supervisor was accommodating, and we went about perusing the watches. The store supervisor suddenly confronted us from behind: "Are you the one who wrote the Google review?" I said, "Which one?" She went off quickly without a word and worked at her computer. We continued browsing, and Aysha loudly announced, "Are you Cheok Yi Kung?" to the entire store. I was shocked. Not only was it not right to call someone out about a review of their service, but to announce their name? She continued to tell me that what I had written was not nice. I retorted, "Ma'am, I did not force you to do this job; you didn't need to be hostile to me. I had to ask you to calm down." She would not back down and continued to vent her feelings and frustrations to me. On an ending note, she retorted, "I'm not the owner; I'm the supervisor." I replied that that did not help her case regarding her professionalism. I didn't intend to update this, but out of concern for anyone brave enough to write a bad review, be warned that you will face retaliation from their supervisor. Rather than managing the store well and taking constructive feedback, she decides to put all of her effort into mediating Google reviews. To the supervisor: If you're reading this, stop this behavior. If this job is too much for you, don't do it. I expect better from someone who is a store supervisor. My expectations for my second visit were already zero, but you still managed to disappoint. 28th Dec After a mix-up in Christmas presents, we ended up with three headphones for two of us. I went in today to see if we could return or refund one. I understood from your staff, Aysha and Terence, that they were not able to accommodate our refund or return, even though the AirPods were sealed and in good condition and returned within a week. (Bought 23rd Dec and returned 28th Dec). Conveying that to us was fine, but the tone and hostility from your staff were unacceptable. I had to calm her down because she alarmed me with her defensive behavior and almost wanted to fight. We had literally just bought $600+ worth of products from your store. I had asked why it couldn't be returned or refunded and where it was written. She haughtily stated, "Yeah, I'm telling you now!" I had to ask if she owned the store because she sure acted like she did. Whoever is the owner, I'm sorry your staff lost you a customer, but I am never patronizing your store again.
Benson Poh
Used to buy iPhones from them. Today (8/6/25), my son was playing games on their display phones. A Malay lady came over, seemingly to activate an alarm, and told them they couldn't play games. So weird. In that case, next time, just display fake phones.
Kaye Ee
I was trying to get a new iPhone to replace my old iphone. The staff were busy with customers, and a male staff, (didn’t ask his name) came to help me with my queries. Really helpful in checking availability and prices of new 16 promax and 15promax. I went ahead with 16promax together with some accessories. Not forgetting to inform me, that I can seek help whenever necessary. Thank you
Mal Danish
Had a smooth purchase, Azza was really accommodating & assisted me with whatever I needed. In and out of the shop in less than 10 minute. Excellent service and recommends.
Sam Sek
A very warm greeting and good service experience assisted by the lady staff Nurazza. She deserved to be review. Thank you and keep it up! 💯 …
mona jacob
Service by Ms Azza was very good . She assisted me through out my purchasing session. Excellent customer service. Will visit soon
Wolfgang Greis
Friendly and knowledgeable staff. Got a great discount when I changed my iPhone to a newer model.
Tze Na Ng
I like to give a special thanks to Niq (Switch+ @ Bukit Panjang Plaza)! I am looking for IPad Pro 11 inch (M4) 256gb wifi+cellular.. Been calling almost all the Switch+ outlets.. everywhere no stocks! So sad… I left my contact with some of the staffs.. Niq is the only one who quickly call me when the stock is in! He even took the effort to help me with the reservation with the other outlet. The whole purchase experience was so smooth. Special thanks to Niq who remember what the customer needs and the fast response! Niq is just so polite and helpful. Thanks once again Niq for your great help and i greatly appreciate! Nice shopping experience with Switch+ :)
Irys Seraphina Yeo
Nurazza was friendly and kind when she helped me aquire the last stock they had for the iphone 16 in pink :D I was about to give up when we decided to try a few stores in bukit panjang plaza to find the model I wanted. I'm glad we managed to come across an apple store nearby us. Thank you :D
radin mas
had a wonderful experience with switch+ bpp. the staff are very wonderful. in sense of customer service i will go with 10/10. i will like to say thank you so much to azza for the superb customer service. definitely will return soon. 👍👍 …
Erin Toh
I want to give special thanks to Crystal. She is one of the most knowledgeable and friendly sales support I have ever encountered. She made me feel welcomed and was very patient in explaining each of the new functions of new iPhones, even going the extra step to find the phone that suits my needs more instead of simply hard-selling the most expensive phone they have. I will strongly recommend looking for Crystal if there's a need to trade-in/change phone as she's someone who truly cares.
Sabrina Kasman
I'm a return customer for the 2nd time. Was served by Ms Azza. She is very friendly, experienced nice lady. Have a pleasant purchase today 😊 …
Kk Low
I had a great experience with the staff! They were friendly and really helpful in solving my device issues. I appreciate their support and would definitely recommend their service
A Tan
Crystal was very helpful - my new credit card has problem to pay and she helped to resolve with the Ocbc apps. Also both Crystal and leon informed that Ocbc card has promo - helped saved $80 for my iPhone 16 pro max . Hard to find so helpful sales like Crystal and Leon. Few days ago , spoke to Leon to reserve iPhone 16 for me . Thanks Leon and Crystal.
Kai Ee
I was trying to get a new iPhone to replace my old iPhone. The staff were busy with customers, and a male staff member (I didn't ask his name) came to help me with my queries. He was really helpful in checking the availability and prices of the new 16 Pro Max and 15 Pro Max. I went ahead with the 16 Pro Max, along with some accessories. He also made sure to inform me that I can seek help whenever necessary. Thank you.
Ah Tan
Crystal was very helpful. My new credit card had a payment problem, and she helped resolve it with the OCBC app. Also, both Crystal and Leon informed me about an OCBC card promotion that helped save $80 on my iPhone 16 Pro Max. It's hard to find such helpful sales staff like Crystal and Leon. A few days ago, I spoke to Leon to reserve an iPhone 16 for me. Thanks, Leon and Crystal.
Wei Gang Goh
The staff were friendly and knowledgeable. I got a great discount when I changed my iPhone to a newer model.
Monica Jacob
Service by Ms Azza was very good. She assisted me throughout my purchasing session. Excellent customer service. Will visit soon.
Sam Seck
A very warm greeting and good service experience provided by Nurazza. She deserved to be reviewed. Thank you and keep it up! 💯 …
Mal Danesh
I had a smooth purchase. Azza was really accommodating and assisted me with whatever I needed. I was in and out of the shop in less than 10 minutes. Excellent service. Highly recommended.
Kok Low
I had a great experience with the staff! They were friendly and really helpful in solving my device issues. I appreciate their support and and would definitely recommend their service.
Sabrina Kassim
I'm a returning customer for the second time. I was served by Ms. Azza. She is a very friendly, experienced, and nice lady. I had a pleasant purchase today 😊 …
Irene Toh
I want to give special thanks to Crystal. She is one of the most knowledgeable and friendly sales support professionals I have ever encountered. She made me feel welcomed and was very patient in explaining each new function of the new iPhones, even going the extra step to find the phone that suits my needs better instead of simply hard-selling the most expensive phone they have. I strongly recommend looking for Crystal if there's a need to trade in or upgrade your phone, as she's someone who truly cares.
Razin Mas
I had a wonderful experience with Switch+ BPP. The staff were very wonderful. In terms of customer service, I would give them a 10/10. I would like to say thank you so much to Azza for the superb customer service. I will definitely return soon. 👍👍 …
Iris Serena Yeo
Nurazza was friendly and kind when she helped me acquire the last pink iPhone 16 they had in stock :D I was about to give up when we decided to try a few stores in Bukit Panjang Plaza to find the model I wanted. I'm glad we managed to come across an Apple Store nearby us. Thank you :D
Tze Nah Ng
I'd like to give a special thanks to Niq (Switch+ @ Bukit Panjang Plaza)! I was looking for an iPad Pro 11-inch (M4) 256GB Wi-Fi + Cellular. I had been calling almost all the Switch+ outlets, but everywhere was out of stock. So sad. I left my contact with some of the staff, and Niq was the only one who quickly called me when stock became available. He even took the effort to help me reserve it from another outlet. The whole purchase experience was so smooth. Special thanks to Niq, who remembers customer needs and provides a fast response! Niq is just so polite and helpful. Thanks once again, Niq, for your great help, and I greatly appreciate it! Overall, a nice shopping experience with Switch+ :)
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