Nurazza was friendly and kind when she helped me aquire the last stock they had for the iphone 16 in pink :D I was about to give up when we decided to try a few stores in bukit panjang plaza to find the model I wanted. I'm glad we managed to come across an apple store nearby us. Thank you :D
radin mas
5
had a wonderful experience with switch+ bpp. the staff are very wonderful. in sense of customer service i will go with 10/10. i will like to say thank you so much to azza for the superb customer service. definitely will return soon. 👍👍 …
Tze Na Ng
5
I like to give a special thanks to Niq (Switch+ @ Bukit Panjang Plaza)! I am looking for IPad Pro 11 inch (M4) 256gb wifi+cellular.. Been calling almost all the Switch+ outlets.. everywhere no stocks! So sad… I left my contact with some of the staffs.. Niq is the only one who quickly call me when the stock is in! He even took the effort to help me with the reservation with the other outlet. The whole purchase experience was so smooth. Special thanks to Niq who remember what the customer needs and the fast response! Niq is just so polite and helpful. Thanks once again Niq for your great help and i greatly appreciate! Nice shopping experience with Switch+ :)
mona jacob
5
Service by Ms Azza was very good . She assisted me through out my purchasing session. Excellent customer service. Will visit soon
Cheok Yi Kung
1
Update: 18th Jan
We came back to return the charger arm and aimed to buy an Apple Watch.
Once again, it did not end well.
We stepped in to apologise we had to exchange the arm since we had already done an exchange previously, the store supervisor was accommodating and we went about perusing the watches.
The store supervisor, confronted us suddenly from behind, “are you the one who wrote the google review?”
I said which one?
She went off quickly without a word and worked at her computer. We continued browsing and loudly Aysha announced “are you Cheok Yi kung”, to the entire store.
I was shocked, not only was it not right to call someone out about a review on their service but to announce their name?
She continued to tell me that what I had written was not nice, I retorted “maam, I did not force you to do this job, you didn’t need to be hostile to me. I had to ask you to calm down”
She will not back down and continued to vent her feelings and frustrations to me, on an ending note she refuted, “I’m not the owner I’m the supervisor”.
I answered that does not help her case on her professionalism.
I didn’t intend to update this but out of concern for anyone who is brave enough to write anything of a bad review, be warned that you will face retaliation from their supervisor. Who rather than manning the store well and taking constructive feedback, decides to put all of her effort into mediating google reviews.
To the supervisor: if you’re reading this, stop this behaviour, if this job is too much for you, don’t do it. I expect better from someone who is a store supervisor, my expectations of my second visit was already 0 but you still managed to disappoint.
28th Dec
After a mix up in Christmas presents, we ended up with 3 headphones for 2 of us. I went in today to see if we could return or refund one and I understood from your staff, Aysha and Terence that they are not able to accommodate our refund or return, even tho the AirPods were sealed and in good condition and returned within a week. (Bought 23rd Dec and returned 28th Dec). Conveying that to us was fine but the tone and the hostility from your staff was unacceptable. I had to calm her down because she alarmed me with her defensive behaviour and almost wanted to fight. We literally just bought 600+ worth of products from your store. I had asked why can’t it be returned or refunded and where it was written, she haughtily stated “yah I’m telling you now”. I had to ask if she owned the store because she sure acts like she did. Whoever is the owner, I’m sorry your staff lost you a customer but I am never patronising your store again.
Wolfgang Greis
5
Friendly and knowledgeable staff. Got a great discount when I changed my iPhone to a newer model.
Benjamin Poh
1
Used to buy iphones from them, today (8/6/25) my son was playing games on their display phones, a malay lady came to activate the alarm and said they cannot play games. So weird then next time just display fake phones
Mal Danish
5
Had a smooth purchase, Azza was really accommodating & assisted me with whatever I needed. In and out of the shop in less than 10 minute. Excellent service and recommends.
Sam Sek
5
A very warm greeting and good service experience assisted by the lady staff Nurazza. She deserved to be review. Thank you and keep it up! 💯 …
Erin Toh
5
I want to give special thanks to Crystal. She is one of the most knowledgeable and friendly sales support I have ever encountered. She made me feel welcomed and was very patient in explaining each of the new functions of new iPhones, even going the extra step to find the phone that suits my needs more instead of simply hard-selling the most expensive phone they have. I will strongly recommend looking for Crystal if there's a need to trade-in/change phone as she's someone who truly cares.