LiHO TEA Bukit Panjang Plaza

don't like the drink. ordered 50% sweet and totally cannot taste any brown sugar. texture of the pearls vy weird. drink not worth the price paid for.

i’m quite a regular customer over here, been to this outlet every time since i was sec2 the service is always good til i recently went back there to buy my drinks. I ordered my drink through the app and by the time i reach there it wasn’t ready yet, so i asked the staff but no one was attending to me. One of the staff saw me but continued doing her things which got me abit annoyed. After standing there about 5-10mins she finally ask me what do i want. I showed her my order number and she said wait. I stood there for another few more minute before i go walk around the mall. After 30mins i went back there and my drinks were not even ready! (btw there’s only a few customer over thr so it’s not that busy) I thought it was just a small issue and didn’t want to make such a big fuss over it but the service gets worser overtime as it’s not the first time it happens. My friend went to the exact outlet and encountered even worse service! (i’ll show the text in the picture) Today was my last nerve as me and my family went there to buy drinks, the staff (guy) glared at us while we were choosing what we want and every time we finish asking for a drink he always shout “IS THAT ALL?” not only that he never asked for our sugar level before putting everything 50% and it’s for real very sweet for me and my family. My mango tango supposed to be yellow turned into orange from the amount of syrup there is in there.

Bought 2 honkai Star rail kafka theme drinks for the merch and should be receiving 2 scratch card 1 paper bag 2 sticker. Staff gives wrong cup (nevermind could be no more Kafka theme cups available) and only provided 1 scratch card. Talked to the staff nicely about the merch and showed him the poster and photo of T&C ,staff keep acting blur and proceeds to go tend other new walking in customers instead and made us wait repeated this few times instead of just giving us the merch. Staff insist drink only includes scratch card and he even called his manager through the phone. Finally left the store with 2 scratch card 1 paper bag 1 sticker. Staff insist that his manager told him theme drinks only includes 1 scratch card and nothing else and refused to give us the 2nd sticker. Maybe Liho should be more sincere in educating staff about Collab events both staff and "the manager that was on the phone". How many people do you think will actually buy the actual drink without the Collab merch? Low-key scam. Just raising awareness for anyone planning to buy from this branch.

Always visited this outlet and have good service and standards by the staff! But today i experienced one of the worst service. Was at this outlet today at 5:45pm was served by a lady who was wearing rectangular spectacles. Her attitude was very bad. I was standing at the cashier for quite awhile before she served me. She was like “Hello what you want?” this spoilt the mood even worse the Brown Sugar pearls were so dry and didn’t have the brown sugar taste. The drink was so diluted that it tasted like plain water too much ice.

Lady in rectangular specs working 13/10 around 5.38pm. Lady was obviously pissed with god knows what reason. Made my order wrongly yet gave an attitude by slamming the drinks on the counter. I had to ask her in her face if someone offended her and made her so angry? She shrug her shoulder like it did not bother her. Please relook into the training of your staff! Check the cctv as mentioned. Seems like not only me experienced her horrendous attitude. Go home if you are not keen in working, young lady.

Worst service by this young male teen with black mask, felt like I owe them as a customer. Cashier/drink maker: *stares blankly silently* Customer: Hi one order of the member drink abcd pls Cashier/drink maker: Key in your number Customer: *pays by Grab* ok payment by grab Cashier/drink maker: Grab? Customer: yup Cashier/drink maker: *hands receipt silently* (2 mins later) Cashier/drink maker: *puts drink silently on counter* Why doesn’t liho just put the order machine up like Playmade then? Since human customer service is literally like a machine.

Bad attitude, rude and not friendly staff, especially the female one with long hair, already mentioned my request but not follow👎👎👎👎👎👎👎👎👎👎Liho, please train your staff well. …

Terrible service The two men that were there today seems to be inexperienced in making orders The guy that made the order(hot green milk tea with white pearl) made the tea so hot that the pearls softened and disintegrated. My tongue was burned when i tried to sip it. The texture of the pearls were terrible. Furthermore, he gave me a normal straw instead of the wide one. The liho at bukit gombak and aljunied has much better service. I will never go to bukit panjang liho again.

Drinks were nice and pearl cooked quite prefectly~ however the server's attitude should really improve.. being served with rude tone while ordering!? Busy talking to one another loudly and walked past (even if there's eye contact already) when there's people waiting at the counter on the other day as well..

Drinks were nice, and the pearls were cooked quite perfectly. However, the server's attitude should really improve. I was served in a rude tone while ordering. On another occasion, they were busy talking loudly to one another and walked past customers waiting at the counter, even after making eye contact.

Terrible service The two men that were there today seem to be inexperienced in making orders. The guy that made the order (hot green milk tea with white pearl) made the tea so hot that the pearls softened and disintegrated. My tongue was burned when I tried to sip it. The texture of the pearls was terrible. Furthermore, he gave me a normal straw instead of the wide one. The LiHO at Bukit Gombak and Aljunied have much better service. I will never go to Bukit Panjang LiHO again.

Bad attitude, rude, and unfriendly staff, especially the female one with long hair. My request was already mentioned but not followed 👎👎👎👎👎👎👎👎👎👎 Liho, please train your staff well. …

Worst service from this young male teen with a black mask. I felt like I was inconveniencing them as a customer. Cashier/drink maker: *stares blankly silently* Customer: Hi, one order of the member drink ABCD, please. Cashier/drink maker: Key in your number. Customer: *pays by Grab* Okay, payment by Grab. Cashier/drink maker: Grab? Customer: Yup. Cashier/drink maker: *hands receipt silently* (2 minutes later) Cashier/drink maker: *puts drink silently on counter* Why doesn’t LiHO just put the order machine up like Playmade then? Since human customer service is literally like a machine.

On October 13th, around 5:38 PM, a lady in rectangular specs was working. She was visibly angry for an unknown reason. She made my order incorrectly, yet still gave an attitude by slamming the drinks onto the counter. I had to ask her to her face if someone had offended her and made her so angry. She shrugged her shoulders as if it didn't bother her. Please review the training of your staff! Check the CCTV as mentioned. It seems I'm not the only one who experienced her horrendous attitude. Go home if you are not keen on working, young lady.

I don't like the drink. I ordered 50% sweet and totally couldn't taste any brown sugar. The texture of the pearls was very weird. The drink was not worth the price paid.

I've always visited this outlet and experienced good service and high standards from the staff! But today, I experienced one of the worst service encounters. I was at this outlet today at 5:45 PM and was served by a lady wearing rectangular spectacles. Her attitude was very bad. I was standing at the cashier for quite a while before she served me. She was like, “Hello, what do you want?” This spoiled the mood. Even worse, the brown sugar pearls were so dry and didn't have the brown sugar taste. The drink was so diluted that it tasted like plain water, with too much ice.

Bought two Honkai Star Rail Kafka-themed drinks for the merchandise, expecting to receive two scratch cards, one paper bag, and two stickers. The staff gave us the wrong cups (never mind, there might not have been any more Kafka-themed cups available) and only provided one scratch card. When we nicely talked to the staff about the merchandise and showed him the poster and a photo of the T&Cs, the staff kept acting confused and proceeded to tend to other new walk-in customers instead, making us wait. This was repeated a few times instead of them just giving us the merchandise. The staff insisted the drink only included a scratch card, and he even called his manager on the phone. We finally left the store with two scratch cards, one paper bag, and one sticker. The staff insisted that his manager told him the themed drinks only included one scratch card and nothing else, and refused to give us the second sticker. Perhaps Liho should be more thorough in educating their staff about collaboration events, including both the staff members and "the manager that was on the phone." How many people do you think would actually buy the drink without the collaboration merchandise? This feels like a low-key scam. Just raising awareness for anyone planning to buy from this branch.

I'm quite a regular customer here, having been to this outlet every time since I was Sec 2. The service has always been good, until I recently went back there to buy my drinks. I ordered my drink through the app, and by the time I reached there, it wasn't ready yet. So I asked the staff, but no one was attending to me. One of the staff saw me but continued doing her things, which got me a bit annoyed. After standing there for about 5-10 minutes, she finally asked me what I wanted. I showed her my order number, and she told me to wait. I stood there for another few minutes before I went to walk around the mall. After 30 minutes, I went back there, and my drinks were not even ready! (By the way, there were only a few customers over there, so it wasn't that busy.) I thought it was just a small issue and didn't want to make such a big fuss over it, but the service gets worse over time, as it's not the first time it has happened. My friend went to the exact outlet and encountered even worse service! (I'll show the text in the picture.) Today, my last nerve was hit. My family and I went there to buy drinks, and the staff (a guy) glared at us while we were choosing what we wanted. Every time we finished asking for a drink, he always shouted, “Is that all?” Not only that, he never asked for our sugar level before setting everything to 50% sugar level, and it was really very sweet for my family and me. My Mango Tango, which was supposed to be yellow, turned orange from the amount of syrup in it.